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# On-Site IT Technical Support Representative

- **Company:** Rogers Electric
- **Location:** Haskell, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, CompTIA Network+, Desktop Computing, Network Topologies, Microsoft Software, Networking Basics, Software Engineering, Virtual Machines, Peripherals, Firewalls (Computer Science), Information Technology, Cisco Switches, Network Server
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7925f493fbea18e5

## About the Role

* Bachelor's Degree in Computer Science or related field; or 3-5 years' experience in a IT support position
 * Ability to organize and manage multiple priorities simultaneously
 * Ability to analyze and resolve problems, including the ability to simplify instructions for individuals who have never used computers before
 * Patience and the ability to remain pleasant and cordial during extended troubleshooting sessions over the phone
 * Competency in diagnosing, troubleshooting, and resolving system and network related issues on servers, desktops, peripherals, and related equipment. Wide experience with a variety of systems and environments.
 * Proficiency in Microsoft products and operating systems
 * A high level of alertness is required when troubleshooting support calls and manually entering accurate information into spreadsheets and reports
 * Basic knowledge of networking fundamentals

Additional Knowledge and Expertise

 * Microsoft certifications
 * Knowledge of Cisco switches and firewalls a plus.
 * CompTIA Network+
 * Knowledge of virtual machines and system imaging.
 * CompTIA A+ certification

## Description

We're searching for a talented and driven On-Site IT Technical Support Representative to join our team!

Your Day-to-Day:

 * Takes support calls from office and field staff to solve IT related issues
 * Handle escalations from Tier 1 reps for more advanced troubleshooting
 * Provide escalation point for further escalation to app development or engineering team
 * Possesses advanced knowledge of MDM and end point management systems
 * Possesses advanced knowledge of network topology for all corporate sites
 * Provides instruction in the use of hardware and software used by the company
 * Lead various IT related projects in support of business operations
 * Contributes to weekend on call rotation
 * Responds to support calls from office and field staff to resolve IT-related issues
 * Handles escalations from Tier 1 representatives for advanced troubleshooting
 * Serves as an escalation point for further escalation to application development or engineering teams
 * Demonstrates advanced knowledge of MDM and endpoint management systems
 * Demonstrates advanced knowledge of network topology for all corporate sites
 * Provides instruction on the use of hardware and software utilized by the company
 * Leads various IT-related projects in support of business operations staff across multiple corporate sites
 * Contributes to weekend on-call rotation
 * Other duties as assigned


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