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# Technical Support Analyst II - Audio-Visual

- **Company:** Robert Half
- **Location:** Houston, TX, United States
- **Salary:** $64,480.0 - $74,880.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Data Analysis, Software Troubleshooting
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=489278865c188806

## About the Role

Minimum of 1 year of relevant experience in:
Audio-visual support, OR
Microsoft 365 environments, OR
Network or technical support roles
Minimum of 1 year of end-user technical support experience

Experience working with AV equipment such as:
Microsoft Teams Rooms, (Direct experience with all systems is not required)
Strong troubleshooting, multitasking, and problem-solving skills
Ability to analyze data and support reporting activities
Excellent customer service and communication skills
Self-motivated, detail-oriented, and proactive mindset
Ability to adapt in a fast-paced, cross-functional environment

 * Physical Requirements

Ability to lift up to 50 lbs
Ability to bend, climb ladders, and maneuver under tables
Comfortable performing physical setup and troubleshooting of AV equipment
Preferred Qualifications
Experience supporting digital signage platforms
Familiarity with device management tools and enterprise AV monitoring
Experience working in corporate conference room or event support environments

## Description

We are seeking a Technical Support Analyst II - Audio-Visual to provide hands-on, end-user focused support for enterprise audio-visual (AV) systems. This role is highly customer-facing and emphasizes proactive problem resolution, system health monitoring, and end-user enablement.
The ideal candidate has experience supporting AV environments, enjoys troubleshooting hardware and software issues, and is eager to learn and grow within a fast-paced, cross-functional environment. This role also requires physical activity, including lifting and maneuvering equipment during installations and troubleshooting.

Key Responsibilities
Provide day-to-day support, maintenance, troubleshooting, and evaluation of conference room AV hardware and software
Assist end users with meeting scheduling, setup, and real-time technical issues
Support Microsoft Teams Rooms and enterprise conferencing environments
Partner with senior AV staff to monitor and maintain the health of AV platforms and digital signage systems
Perform daily site walkthroughs to proactively identify and resolve system issues
Run system health reports and analyze trends to prevent future outages
Provide end-user training to reduce recurring issues and improve adoption
Support meetings and events, including camera tracking and room configuration
Research and learn new AV technologies and production systems
Deliver both onsite and remote field support as needed


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