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# IT Service Desk Specialist in Honolulu

- **Company:** Energy Jobline
- **Location:** Honolulu, HI, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics
- **Published:** July 27, 2026
- **Apply:** https://www.energyjobline.com/job/it-service-desk-specialist-honolulu-31256666

## About the Role

* 1+ year of hands-on IT support experience (MSP, consulting, or in-house help desk)
 * Working familiarity with Microsoft 365, Windows, and basic networking
 * Comfort with workstation setup and everyday troubleshooting
 * Genuinely good communication and customer service skills
 * Solid time management - you can juggle a ticket queue without dropping things
 * CompTIA A+ required within 90 days of hire (we'll support your study and cover the exam)

## Description

We're a Honolulu-based Managed Service Provider supporting small and mid-sized businesses across Oahu - dealerships, medical practices, law firms, and more. We run on a simple philosophy: low-drama, high-trust IT. We're looking for a Service Desk Technician I to join our team and grow with us.

This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you want a clear path to level up.

What you'll do

 * Handle day-to-day support tickets: workstation issues, M365 questions, printers, peripherals, connectivity
 * Troubleshoot confidently, and know when to escalate to Tier 2
 * Set up and deploy workstations and hardware
 * Communicate clearly with clients - patience and plain matter more than jargon here
 * Document what you did so the next tech has it easier
 * Head onsite around Oahu as needed (valid license + reliable car required)
 * Share in an after-hours on-call rotation (roughly 1 week in 4; on-call stipend paid; most nights stay quiet)


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