> Markdown version of [/jobs/ext/1459911-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1459911-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Hermann Services, Inc. - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Electronic Data Interchange (EDI), UN Electronic Data Interchange for Administration Commerce and Transport, Error Codes, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Network Connections, Azure Active Directory, Software Deployment, TCP/IP, Software Troubleshooting, Peripherals, Microsoft InTune, Laptops, Sap Extended Warehouse Management, Servicenow, User Accounts - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7033cde6a1e9780d ## About the Role * 2+ years in desktop/IT support; supporting multiple sites/locations a plus * Familiarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.) * Strong troubleshooting, communication, and cross-functional coordination skills * Basic understanding of EDI standards (X12) and transportation transaction sets is a plus * Exposure to EDI or transportation systems a plus * Experience with TMS/WMS platforms (e.g., Manhattan, Blue Yonder, SAP EWM) is a plus * Customer service orientation / communication skills * Ability to prioritize and triage tickets * Documentation habits (writing clear tickets, KB articles) * Comfortable working independently across sites ## Description The IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations., Desktop & End-User Support * Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals * Image, deploy, and configure workstations; manage software installations and updates * Troubleshoot hardware, OS, network connectivity, and application issues * Manage user accounts, permissions, and access requests (Active Directory / Azure AD) * Maintain IT asset inventory and support onboarding/offboarding of employees * Escalate complex issues to appropriate infrastructure or vendor teams * EDI Transportation Interface Support * Monitor daily EDI transaction flows (e.g., 204, 210, 214, 990, 997) between internal TMS/WMS and carrier/broker trading partners * Troubleshoot failed or rejected EDI transactions and coordinate resolution with trading partners, carriers, and internal teams * Support mapping, testing, and onboarding of new EDI trading partners and transportation providers * Partner with logistics, transportation, and supply chain teams to resolve data discrepancies affecting shipment visibility, billing, or tracking * Document interface configurations, error codes, and resolution procedures * Windows and/or macOS administration * Active Directory / Azure AD (user, group, and permissions management) * Hardware troubleshooting (desktops, laptops, printers, peripherals) * Software installation, patching, and imaging (SCCM, Intune, or similar) * Basic networking (TCP/IP, DNS, DHCP, VPN troubleshooting) * Ticketing systemsRemote support tools ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)