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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Claritas LLC - **Location:** Cincinnati, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Linux, Identity and Access Management, Productivity Software, Cloud Services, Microsoft SharePoint, Okta, Microsoft InTune, AI Platforms, Information Technology, GPT, User Accounts - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e1414b6e4f3437be ## About the Role * Bachelor's degree in information technology, Computer Science, or related field with 2+ years of experience; or 5+ years of proven experience in a Technical Support, Desktop Support, or IT Help Desk role in lieu of degree * Demonstrated customer-first orientation: builds trust with internal users, communicates with empathy, and takes personal ownership of issues through to resolution * Exceptional attention to detail: thorough documentation, precise troubleshooting, and meticulous follow-through on every open ticket * Demonstrated proficiency in Microsoft 365, Sharepoint, and Exchange cloud platforms * Experience administering identity and access management via Okta * Hands-on experience with Windows, Linux, and macOS environments * Strong understanding of ITIL framework and help desk best practices * Excellent verbal and written communication skills; ability to translate technical issues for non-technical users * Ability to manage multiple open issues simultaneously, prioritize effectively, and meet deadlines Highly preferred: * Familiarity with AI productivity platforms: Claude, ChatGPT, Lovable, n8n.io, or comparable tools - including basic administration, user onboarding, and troubleshooting common issues * Relevant Microsoft certifications: Modern Desktop Administrator Associate, Messaging Administrator Associate, or Security, Compliance, and Identity Fundamentals ## Description The Technical Support Engineer serves as the Tier 1 internal help desk for all Claritas employees - the first point of contact for technical issues spanning end-user devices, cloud platforms, identity and access management, and AI-powered productivity tools. This role demands an obsessive commitment to detail and a customer-first attitude: every ticket is an opportunity to deliver a fast, thorough, and professional experience to an internal colleague. The ideal candidate is self-directed, communicates with clarity and empathy, and takes personal ownership of issues from first contact through resolution. As Claritas continues to expand its use of AI platforms and cloud-based tooling, this role is expected to grow alongside that landscape and actively support its adoption across the organization., * Serve as Tier 1 internal help desk - the first point of contact for all employee technical support requests across hardware, software, cloud platforms, and AI tooling * Diagnose and resolve issues related to cloud services, email systems, device management, identity, and access; escalate to Tier 2 with thorough documentation when appropriate * Administer user accounts, permissions, and access rights via Okta, Microsoft 365, and other platforms * Manage and optimize Exchange mail services and troubleshoot related issues * Implement and manage device policies and configurations using Intune * Provide support for AI productivity platforms in use across the organization (Claude, ChatGPT, Lovable, n8n.io, and others as adopted) * Maintain accurate, detailed documentation of support processes, troubleshooting steps, and resolutions; create and update knowledge base articles * Provide proactive, timely status updates to users throughout the lifecycle of their support requests * Collaborate with cross-functional IT and platform teams to implement projects and initiatives * Identify opportunities for process improvement and automation; participate in post-incident reviews * Work with vendors to resolve issues and ensure timely delivery of support ## Related Videos - [Coffee with Developers - Maria Apazoglou](https://www.wearedevelopers.com/videos/1209-coffee-with-developers-maria-apazoglou) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)