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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** TANTALUS SYSTEMS CORP - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Data Analysis, Bash Shell, Command-Line Interface, Databases, Relational Databases, Software Debugging, Linux, VMware ESX Servers, Hyper-V, Issue Tracking Systems, Internet Protocol, Oracle SQL Developer, Salesforce.Com, Shell Script, TCP/IP, Virtual Machines, File Transfer Protocol (FTP), Enterprise Software Applications, Firewalls (Computer Science), Backend, Information Technology, Data Management, Front End Software Development - **Published:** July 27, 2026 - **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/technical-support-specialist/10391696 ## About the Role * Diploma in information technology or higher * 2+ years of experience in a customer service or technical support role * Must be comfortable in a Linux environment * Experience with Unix/Linux command line and shell scripting, primarily Bash. * Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall * Virtual Machine/Environment experience (VMWare ESXi, HyperV,) * Understanding, exposure to or experience with Oracle SQL or similar RDBMS * Experience in the development, maintenance and updating of in-house automation tooling is an asset * Knowledge and previous experience with a support ticket/issue reporting system is an asset. * Knowledge and experience with Salesforce.com is an asset * Experience working to analyze, troubleshoot, debug, investigate, and to present the results Personal Attributes Required: * Attention to detail and strong problem-solving skills * Self-motivated and able to work independently while exercising initiative, flexibility, and good judgement * Strong organizational and planning skills * Ability to effectively prioritize and multi-task, and remain focused in a fast-paced, high-volume work environment * Excellent collaborative and interpersonal skills * Desire to learn new skills in a dynamic and demanding environment * Excellent interpersonal, written, and oral communication skills If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications. ## Description Provide remote technical support for TUNet deployments: troubleshoot embedded hardware/software, RF and IP networks, Linux backend, databases and web front-ends; apply patches/upgrades, configure billing exports, maintain tickets and documentation, perform occasional scripting, support field product introductions, participate in after-hours rota, and travel to customer sites as required., Reporting to the Manager, Field Operations Support, the Technical Support Specialist is a member of the Customer Operations team and is responsible for assisting the team in deploying, operating, maintaining and troubleshooting for Tantalus customers. The Technical Support Specialist will be the primary technical interface between the Field Operations and Product Development departments in ensuring products in the field are maintained and functioning. Location of Position: This position will be based remotely within the U.S, preferably located in Central or Eastern States. Specifically, the Technical Support Specialist will: * Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces. * Upgrade and patch TUNet software on customer systems. * Configure and maintain billing exports. * Provide periodic support to supervise or monitor the introduction of new products in the field. * Review and prioritize open cases, escalating as required. * Collaborate to develop, establish, and improve processes and procedures related to Tantalus' technical knowledge base, online community, and other documentation. * Perform miscellaneous scripting tasks periodically. * Travel to customer sites may be required for support work, along with occasional travel for training. * Participate in an after-hours support call program approximately 2 weeks/quarter. * Perform other duties as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)