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# Desk Side Support Technician

- **Company:** E. J. Group, LLC
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BitLocker Drive Encryption, Microsoft Outlook, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Remote Service Software, Microsoft SharePoint, Software Engineering, TeamViewer, User Environment Management, EndPointSecurity, Remote Desktop Protocol (RDP), Workspace ONE, Microsoft InTune, Microsoft Onedrive, Falcon Platform, U-Boot, ManageEngine, User Accounts
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=956546131cff3cdd

## About the Role

* Over 5 years of hands-on experience in desktop support and end-user computing.
 * Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
 * Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
 * Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
 * Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
 * End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
 * Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
 * Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
 * Capable of documenting solutions and creating user-friendly knowledge base articles.
 * Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
 * Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
 * Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

 * ITIL V4 Foundations
 * MD-102: Endpoint Administrator
 * Microsoft 365 Certified: Fundamentals - MS-900, * Desktop support: 3 years (Preferred)
 * Imaging & Device Provisioning using SCCM: 3 years (Preferred)
 * AV hardware and Software: 3 years (Preferred)
 * VIP Users Support: 2 years (Preferred)

## Description

The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies:

 * Imaging & Device Provisioning using SCCM
 * Microsoft Client OS (Win10, 11)
 * AV Device Support (Conference Rooms Support / Corporate events)
 * Microsoft 365 Support
 * Print and File share services
 * Hardware Break-fix/Replacement
 * Application installation and troubleshooting
 * ITIL & Ticketing System Familiarity


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