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# It Help Desk Support Technician - OH

- **Company:** Owakihi, Inc.
- **Location:** Worthington, OH, United States
- **Salary:** $54,000.0 - $57,000.0
- **Contract:** Permanent contract
- **Skills:** Identity and Access Management, Network Troubleshooting, Software Troubleshooting, Information Technology, Laptops
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a068801e7c4dcd77

## About the Role

* Associate degree in Information Technology or related field, preferred.
 * A minimum of 1 year's helpdesk or technical support experience.
 * Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
 * Must complete and pass a drug test, in applicable states.
 * Must possess a valid Driver's License and have reliable transportation.
 * Proficient in speaking, reading and writing the English language.
 * Approved by state, federal and government entities to work within BSLS programs.
 * Ability to use office equipment, including BSLS information technology systems.

## Description

This position provides first level support to employees by troubleshooting software, hardware and network issues. This position requires timely responses to service requests and delivers high-quality customer service., * Always be compliant with all company and regulatory policies and procedures.

 * Serve as IT support for all users that fall under BSLS.
 * Prepares and builds workstations and home devices.
 * Diagnose and resolve basic technical issues.
 * Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
 * Perform account setup, password resets, access management and onboarding/offboarding tasks.
 * Communicate with fellow IT employees to ensure support queues are maintained and covered through assigned shifts (This includes normal business hours, as well as On-Call hours).
 * Assist with various IT projects as needed and maintain timely due dates.
 * Perform support remotely through On-Call rotation to maintain help desk queue.


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