> Markdown version of [/jobs/ext/1460254-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1460254-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Soapy Joe's Group Inc - **Location:** Santee, CA, United States - **Experience:** Starter - **Salary:** $43,680.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Internet Service Provider, Networking Basics, Azure Active Directory, Server Administration, Microsoft SharePoint, Software Deployment, Wi-Fi Technology, Tablet Computers, Microsoft InTune, Information Technology, SAP MDG, Hardware Debugging - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=72e3ef7bce2fde12 ## About the Role * 1-3 years of help desk, desktop support, or field IT experience (multi-site experience is a plus). * Strong knowledge of Microsoft 365 and Windows 11 troubleshooting. * Solid understanding of basic networking concepts (IP, DHCP, DNS, WiFi). * Clear and calm communication skills - especially when working with frustrated users. * Strong organizational skills and the ability to prioritize multiple active issues. * Valid driver's license and ability to travel to site locations. Nice to Have * Experience supporting POS systems or working in retail/multi-site environments. * Familiarity with Microsoft Entra ID, Intune, or MDM tools. * Experience working with ISPs and vendors, with strong documentation habits. * ITIL background or structured ticketing discipline. Physical Requirements * Ability to remain in a stationary seated or standing position for various increments of time * Able to move about to access a variety of tools and office equipment * Able to consistently operate a computer or other electronic device * Able to ascend or descend a ladder, crouch or crawl * Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate * Must be able to communicate clearly through both verbal and written form ## Description We're looking for a hands-on IT Support Specialist to help keep our growing car wash business running smoothly. This role blends corporate help desk support with in-the-field troubleshooting when our sites need extra support. In our environment, uptime is everything. When a tunnel goes down or team members are locked out of their accounts, operations stall and revenue is impacted. Your mission is simple: move fast, troubleshoot effectively, and get our teams back online with minimal downtime. If you enjoy solving problems, working in a fast-paced environment, and seeing the direct impact of your work on daily operations, you'll thrive here. What You'll Do Help Desk Support (HQ & Sites) * Serve as the first point of contact for IT issues across corporate and field teams. * Receive, troubleshoot, resolve, and thoroughly document support tickets. * Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows 11, desktop issues, software installations, browser problems, and printer troubleshooting. * Maintain strong ticket documentation and help build and improve runbooks to streamline recurring issue resolution. Field Support When remote troubleshooting isn't enough, you'll head on-site. * Travel to locations to resolve issues such as tunnel outages, iPad problems, WiFi failures, and other operational disruptions. * Diagnose power issues, network outages, and software application problems. * Troubleshoot and support POS systems, kiosks, receipt printers, tablets, barcode scanners, cameras, and NVR systems. * Swap cables, replace peripherals, deploy new equipment, and perform basic connectivity checks. * Open and manage tickets with vendors and ISPs, provide detailed documentation, and drive issues through full resolution. * Maintain spare equipment and ready-to-go kits (cables, adapters, peripherals) so you can respond quickly when something breaks. Networking (Foundational Level) You don't need to be a network engineer, but you should be comfortable with the basics: * Running ping tests and interpreting results * Reviewing ipconfig output * Troubleshooting DHCP, DNS, and WiFi issues * Triage and escalate more complex networking problems when needed Not part of this role: Component-level hardware repair or server administration - those are handled by other members of the IT team. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)