> Markdown version of [/jobs/ext/1460338-associate-linux-support-engineer](https://www.wearedevelopers.com/jobs/ext/1460338-associate-linux-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Linux Support Engineer - **Company:** Canonical - **Location:** United States (Remote available) - **Contract:** Temporary contract - **Skills:** C (Programming Language), JavaScript (Programming Language), Bash Shell, C++ (Programming Language), Ubuntu (Operating System), Cloud Computing, Linux, Perl (Programming Language), Kernel-Based Virtual Machine, Linux System Administration, Linux Support, Network File Systems, Open Source Technology, Performance Tuning, Ruby, VirtualBox, Virtualization Technology, Information Technology, Vmware - **Published:** July 27, 2026 - **Apply:** https://www.workingnomads.com/job/go/1754417/ ## About the Role * Exceptional academic track record from both high school and university * Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc. * Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation * Track record of going above-and-beyond expectations to achieve outstanding results * Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) * Knowledge or basic hands-on experience on 2 or more of: + Linux server administration + Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go) + Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.) + Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.) * Ability to learn quickly, thrive on change and handle the pressure of a customer facing job * Strong written and verbal English communication skills * Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation * Result-oriented, with a personal drive to meet commitments * Ability to travel internationally twice a year, for company events up to two weeks long ## Description * Working from your remote home office to provide technical support for employees. * Being available to take ownership of new cases via telephone, email and web * Acting as an internal customer advocate keeping them updated in a timely manner * Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. * Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers. * Drafting and distributing technical notices for internal and external communication. * Prioritising your work in order to accomplish the most important and urgent tasks first * Keeping on learning as our products and services grow and evolve * Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix * Maintaining regular communication and information exchange with the rest of the team, locally and remotely * Identifying and suggesting any opportunities to provide a better service * Participating in a regular weekend working rotation, * Experience supporting virtualized environments (KVM, Virtual Box, VMWare) * Experience with other open-source desktop technologies * Active contribution to open-source projects/forum/code, We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. * Distributed work environment with twice-yearly team sprints in person * Personal learning and development budget of USD 2,000 per year * Annual compensation review * Recognition rewards * Annual holiday leave * Maternity and paternity leave * Employee Assistance Programme * Opportunity to travel to new locations to meet colleagues * Priority Pass, and travel upgrades for long haul company events ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)