> Markdown version of [/jobs/ext/1460403-help-desk-specialist-secret-clearance](https://www.wearedevelopers.com/jobs/ext/1460403-help-desk-specialist-secret-clearance). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Specialist - Secret Clearance

- **Company:** Zachary Piper
- **Location:** Annapolis, MD, United States
- **Salary:** $40,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Extensible Markup Language (XML), SC Clearance, Servicenow
- **Published:** July 27, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9059287/help-desk-specialist-secret-clearance

## About the Role

* This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule
 * 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
 * 1+ years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems
 * Active Secret Security Clearance

## Description

is seeking a to join a Federal Program located in The Help Desk Specialist will provide technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

 * Assist customers, troubleshoot problems, and coordinate technical support.
 * Account creations, account lockouts, password changes
 * Record events and problems and their resolution in logs
 * Follow-up and update customer status and information
 * Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Dev Digest 176: Expensive Agents, Taking Over VSCode and Safer Vibe Coding](https://www.wearedevelopers.com/magazine/603-dev-digest-176-expensive-agents-taking-over-vscode-and-safer-vibe-coding)
- [Dev Digest 166: Sycophancy, Zip bombs and AI Native Development](https://www.wearedevelopers.com/magazine/585-dev-digest-166-sycophancy-zip-bombs-and-ai-native-development)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)