> Markdown version of [/jobs/ext/1460474-it-service-desk-i-help-desk-i](https://www.wearedevelopers.com/jobs/ext/1460474-it-service-desk-i-help-desk-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk I/Help Desk I - **Company:** R3 LLC - **Location:** Washington, DC, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Apple Mac Systems, Microsoft Online Services, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Remote Desktop Services, Microsoft SharePoint, TCP/IP, Cisco Anyconnect, Office365, Workspace ONE, Peripherals, Microsoft InTune, RSA SecurID, SAP MDG, Casper Suite, Laptops - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f5c0caa759b05d6f ## About the Role * 3+ years of experience in an IT call center, service desk, or similar technical support environment * 3+ years supporting: Active Directory/Microsoft Windows/Microsoft 365 / Office 365/ iOS and Android devices/SharePoint and Exchange Online * 1+ year supporting macOS * 1+ year supporting remote-access and VPN technologies * Experience troubleshooting PCs, Macs, mobile devices, printers, peripherals, and COTS software * Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Intune * Foundational understanding of networking concepts including TCP/IP, IP addressing,DHCP, and DNS * Strong customer service and communication skills * Ability to work effectively in a fast-paced, high-volume support environment, * MSP experience * CompTIA A+ or other relevant IT certification * ITIL Foundation certification * Microsoft 365 certification * Associate or bachelor's degree in IT or a related field Additional Requirements U.S. citizenship is preferred; other work authorization may be considered. Candidates must be able to successfully complete a U.S. Capitol Police background check and badging process before beginning work. ## Description At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you're ready to join our mission of setting the standard for IT excellence, we are looking for a talented IT Service Desk I/Help Desk I to join our team. As a IT Service Desk I/Help Desk I, you serve as a primary point of contact for clients seeking technical support. This role blends strong customer service with foundational technical skills to deliver timely, accurate, and professional assistance across a variety of technologies. You play a key role in supporting client operations, meeting service-level commitments, and collaborating with internal teams to resolve issues effectively. This position is designed as growth-oriented role, with opportunities to expand technical depth, ownership, and client responsibility at higher levels or within client-specific environments., * Serve as the first point of contact for technical support requests * Provide support through phone, chat, ticketing systems, remote desktop tools, and onsite visits when necessary * Troubleshoot laptops, desktops, Macs, printers, mobile devices, peripherals, and common business applications * Support Windows, macOS, iOS, and Android environments * Support Microsoft 365 applications and services, including Office 365, SharePoint, and Exchange Online * Perform Active Directory user and account administration * Troubleshoot VPN and remote-access technologies such as Cisco AnyConnect and RSA SecurID * Assist users with software installation, configuration, and usage * Support mobile device management platforms such as JAMF, Apple Business Manager, Workspace ONE, and Intune * Document, update, and maintain support tickets and knowledge-base documentation * Meet established service-level and quality standards * Escalate more complex issues when appropriate * Communicate clearly and professionally with technical and non-technical users, including executive-level staff ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)