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# Level 2 IT Support Technician (1099 Contractor) (Education / Non-Profit)

- **Company:** Progent Corporation
- **Location:** Gardena, CA, United States
- **Experience:** Experienced
- **Salary:** $135,200.0 - $156,000.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Windows Servers, Time Tracking Software, Office365, Laptops, SentinelOne Expertise
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4c232a023ca166ff

## About the Role

* 3+ years of Level 2 IT support experience in a professional environment
 * Strong experience with:
 * Microsoft 365 administration and support
 * Windows 10/11 and macOS troubleshooting
 * Basic Windows Server / Active Directory support
 * Experience using ConnectWise PSA tools for ticket management, time tracking, and documentation is preferred
 * Proven ability to support end users in a fast-paced environment
 * Excellent communication and customer service skills
 * Prior experience working as a 1099 contractor or independent consultant strongly preferred
 * Experience supporting nonprofit or educational organizations is a plus
 * Must be able to commute onsite to Gardena, CA
 * Opportunity for ongoing MSP project work beyond this engagement, * Microsoft 365 administration and support : 3 years (Preferred)

Ability to Commute:

 * Gardena, CA 90248 (Preferred)

## Description

We are an established Managed Services Provider (MSP) seeking a dependable Level 2 IT Support Technician for an onsite engagement supporting nonprofit and educational organizations in the Gardena, CA area.

This role is ideal for an experienced independent IT consultant who thrives in end-user environments, enjoys hands-on support work, and is available for a consistent contract with potential for ongoing MSP projects.

Scope of Work

 * Provide onsite, hands-on end-user support in nonprofit and educational environments
 * Support and troubleshoot:
 * Windows 10/11 and macOS workstations and laptops
 * Microsoft 365 (O365) (Outlook, Teams, OneDrive, Exchange Online)
 * Assist with:
 * User onboarding/offboarding
 * Device setup, imaging, and deployment
 * Hardware, software, and connectivity issues
 * Troubleshoot and manage mobile devices (iPhone & Android)
 * Support endpoint security tools such as NinjaOne and/or SentinelOne
 * Act as a client-facing technical resource, delivering professional and responsive support
 * Work closely with the client's IT Department on weekly issues


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