> Markdown version of [/jobs/ext/1460493-laboratory-it-field-service-technician](https://www.wearedevelopers.com/jobs/ext/1460493-laboratory-it-field-service-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Laboratory IT Field Service Technician - **Company:** SYNERGIS - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $87,360.0 - $99,840.0 - **Contract:** Permanent contract - **Skills:** Booting (BIOS), Dynamic Host Configuration Protocol, Document Management Systems, Middleware, Laboratory Information Management Systems, Microsoft Office, Network Architecture, Network Connections, Ping (Networking Utility), Salesforce.Com, Microsoft SharePoint, Data Streaming, Epic Beaker, Health Level Seven International - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5b6f9be47450423f ## About the Role * Minimum 3+ years of experience in clinical laboratory/diagnostic instrumentation or a related field. * Associate degree or higher in a technical, biomedical, instrumentation, electrical engineering, or related field; military experience considered. * Strong troubleshooting skills with experience installing and validating diagnostic equipment. * Level 1 IT capability: physical setup, cabling verification, IP configuration, basic connectivity testing, system boot/power-up. * Level 2 IT participation: middleware/LIS connectivity setup, HL7 messaging validation, troubleshooting with site IT. * Proficiency in Microsoft Office and work within field documentation systems (Salesforce, SharePoint, OBI). * Excellent verbal and written communication skills. * Organized, self-sufficient, and able to operate independently across multiple sites. * Ability and willingness to travel throughout the United States (up to 90%; weekend travel may be required). * Ability to lift, lower, and carry up to 50 lbs. unassisted; perform physical tasks including bending, stooping, and standing for extended periods. * Valid driver's license with a clean driving record (last 3 years). - Experience with urinalysis, chemistry, or immunoassay analyzers; familiarity with Beckman Coulter DxU or similar platforms. - Experience performing calibration and verification studies using statistical tools such as EP Evaluator. - Familiarity with middleware platforms such as Remisol or Beaker, and support of LIS/middleware connectivity. - Prior experience working in hospital or clinical environments; knowledge of security, infection control, and access protocols. - Experience navigating vendor credentialing platforms (Vendormate, Intelacentrics, or similar). - Experience with network architecture; comfort with HL7 messaging and LIS interface testing., * Do you have a minimum of 3+ years of experience in clinical laboratory/diagnostic instrumentation or a related field? * Can you perform physical cabling, IP/DHCP configuration, network connectivity testing and system power up verification? * Initial training may be 3 weeks in Miami, as well as some overnight travel up to 3 to 4 nights a week (every effort will be made for more local implementations if possible). Are you willing and available to travel as needed? * Different hospitals and medical facilities have different vaccination requirements but most will include TDAP, MMR, Flu shot and some might include Covid vaccinations. Are you able and willing to comply with these requirements? ## Description * Perform complete hardware installation, network and assay configuration, and customization of diagnostic equipment at hospital and clinical laboratory sites across the U.S. * Execute physical placement, unboxing, setup, power/network connection, and initial power-on checks (~4 hours per device). * Prepare and complete verification studies on instrumentation, including calibration, precision studies, and method comparisons (~8 hours per device). * Deliver hands-on, on-site customer training (2-6 hours per site) to Key Operators on instrument operation, workflow, QC/verification, and basic troubleshooting. * Reinforce proper use and maintenance of instrumentation; confirm operator competency prior to go-live. * Perform Level 1 IT tasks: physical cabling, IP/DHCP configuration, network connectivity testing (ping, port validation), and system power-up verification. * Participate in Level 2 IT activities as needed: middleware/LIS connectivity setup, HL7 messaging validation, and end-to-end data flow testing with site IT teams. * Conduct pre-implementation site readiness assessments: confirm space/utilities, power/network readiness, access/credentialing, and shipping/receiving status. * Serve as primary implementation point of contact for 4-6 post-installation touchpoints per customer during the 60-day post-go-live period; conduct bi-weekly check-ins. * Coordinate escalations to the client's service team per thresholds and escalation pathways; support formal handoff to standard customer support. * Complete all required documentation using OBI, Salesforce, and SharePoint; maintain accurate records and checklists. * Comply with all site-specific vendor credentialing requirements (Vendormate or equivalent, background check, immunizations, HIPAA training). ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Microservices: how to get started with Spring Boot and Kubernetes](https://www.wearedevelopers.com/videos/242-microservices-how-to-get-started-with-spring-boot-and-kubernetes) - [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)