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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry Level IT Technician - **Company:** Grand Hotel - **Location:** Point Clear, AL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Network Architecture, Wireless Access Point, Network Routers, Cyber Threat Analysis, Information Technology, Network Support, Laptops - **Published:** July 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e6f7b8843659b15 ## About the Role * Associate's degree in Information Technology or related field, or equivalent experience/training. * 6 months to 1 year of related IT support experience preferred. * Basic knowledge of IT systems, networks, and troubleshooting practices. * Hospitality technology experience is a plus., * Lift up to 10 pounds - Occasional * Lift up to 25 pounds - Occasional * Lift up to 50 pounds - Occasional * Lift up to 75 pounds - Rare ## Description As an IT Technician, you'll play a key role in ensuring smooth day-to-day technology operations across the property. You'll be the go-to resource for associates needing technical support, responding to calls, emails, and service requests to resolve issues efficiently and effectively. Your hands-on expertise and problem-solving mindset will help maintain reliable systems, support connectivity, and enhance the overall experience for both team members and guests. Working closely with the IT team, you'll contribute to maintaining a secure, high-performing technology environment aligned with PCH Hotels & Resorts and Marriott standards., * Technical Support & Troubleshooting: Provide timely support for hardware, software, and network-related issues, including desktops, laptops, printers, and mobile devices, ensuring minimal disruption to operations. * System Installation & Maintenance: Install, configure, and maintain computer systems and applications, ensuring all technology remains up-to-date and fully functional. * Network Support & Connectivity: Assist in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property. * Help Desk & Issue Tracking: Respond to and manage help desk tickets, track issues through resolution, and provide both remote and on-site technical assistance. * Routine Maintenance & Security: Perform system updates, patches, backups, and diagnostic checks to maintain data integrity and protect against cybersecurity threats. * Inventory & Asset Management: Track IT equipment, manage inventory, and coordinate ordering of supplies as needed. * Collaboration & Escalation: Work alongside IT team members to resolve complex issues and escalate when necessary to ensure timely solutions. * Audio-Visual & Event Support: Assist with setup and support of AV equipment for meetings, events, and presentations across the resort. * User Training & Support: Provide basic guidance to associates on systems, applications, and cybersecurity best practices to improve overall efficiency. * Continuous Learning & Improvement: Stay current with emerging technologies and continuously develop technical skills to enhance support capabilities. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)