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# Technical Services Specialist

- **Company:** Schluter Systems L.P.
- **Location:** Plattsburgh, NY, United States
- **Experience:** Expert
- **Salary:** $40,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Databases, Microsoft Office, Microsoft PowerPoint, DITRA
- **Published:** July 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5565982726daee75

## About the Role

* General computer skills - Email, Microsoft Office (Word, Excel, Power Point), databases
 * Works well in a team environment as well as individually
 * Basic understanding of electrical concepts
 * Motivated self-starter
 * Detail-oriented with strong organizational skills
 * Strong communication skills, written and verbal
 * College degree or equivalent work experience preferred
 * Tile Installer / Construction - at least five years' experience preferred
 * Project Management experience desired

## Description

The scope and responsibilities of the Technical Services Specialist encompass the following:

Technical Services Department

 * Responsible for data entry of case information
 * Responsible for data entry of warranty information
 * Maintain multiple warranty databases for products
 * Data entry for multiple associated databases (TINA, Maximizer, etc.)
 * Learn product lines and product applications
 * Receive and validate technical inquiries from Sales, Marketing, and Education Teams
 * Respond to technical inquiries, with assistance from Technical Services Team, Product Development Team, Product Management, and/or Director of Technical Services when required
 * Draft TINA Database entries for common questions and technical updates
 * Maintain administrative files with respect to deadlines and schedules of projects and activities
 * Participate in development of new, and improvement of existing, Technical Services processes
 * Participate in Schluter business development projects, as required
 * Participate in training as required (receiving and providing)
 * Special projects, as requested by management

Laboratory Related Responsibilities

 * Participate / execute laboratory testing in accordance with industry standards or as required by "custom" testing
 * Evaluate testing data and provide reports based on results
 * Work with Lab personnel and in laboratory to maintain DITRA-HEAT test equipment
 * Special projects, as requested by management


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