> Markdown version of [/jobs/ext/1460751-it-1st-level-support](https://www.wearedevelopers.com/jobs/ext/1460751-it-1st-level-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT 1st Level Support

- **Company:** Gesundheits- und Thermenresort Warmbad-Villach Holding GmbH
- **Location:** Villach, Austria
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Office Suite, Information Technology
- **Published:** July 28, 2026
- **Apply:** https://www.karriere.at/jobs/10027824

## About the Role

* abgeschlossene technische Ausbildung (Lehre/HTL/Studium)
 * Erfahrung im Bereich IT-Support von Vorteil
 * gutes Verständnis von Windows-Systemen und Office-Anwendungen
 * Kenntnisse im Bereich Netzwerktechnik von Vorteil
 * Eigenverantwortung und Teamfähigkeit
 * hohe Kund:innenorientierung und ausgezeichnete Kommunikationsfähigkeiten
 * sehr gute Deutschkenntnisse; gute Englischkenntnisse

## Description

* Schwerpunkt 1st-Level Support
 * Bearbeitung von Anfragen und Problemen im Bereich der IT und Lösung von technischen Störungen
 * Beantwortung von Fragen der Mitarbeiter:innen und Kund:innen zu IT-Systemen und -Prozessen
 * Dokumentation und Verfolgung von Problemen und Lösungen mithilfe eines Ticketsystems
 * Einrichtung von neuen Hardware- und Softwarekomponenten
 * Unterstützung bei der Fehlerbehebung


## Related Videos

- [Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT](https://www.wearedevelopers.com/videos/908-diversity-matters-obb-s-innovative-approach-and-why-we-need-queer-thinking-in-it)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [Guide for Expats Living in Austria](https://www.wearedevelopers.com/magazine/317-guide-for-expats-living-in-austria)
- [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers)
- [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)