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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Atcon Global - Senior ITSM Advisor & ServiceNow Automation Consultant H/F/X - **Company:** ATCON GLOBAL - **Location:** Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Configuration Management, Identity and Access Management, IT Management, Enterprise Software Applications, Servicenow - **Published:** July 28, 2026 - **Apply:** https://www.actiris.brussels/fr/citoyens/detail-offre-d-emploi/?reference=5909155 ## About the Role * At least eight years of experience in IT Service Management * Strong knowledge of ITIL principles and ITSM best practices * Proven experience assessing and improving ITSM organisations and operating models * Hands-on experience with the ServiceNow platform * Strong experience with ServiceNow Flow Designer, Integrationhub, workflows and automation capabilities * Experience with Change Management, CMDB, Asset Management and Service Request processes * Strong stakeholder-management and consulting skills * Excellent communication and presentation skills * Ability to combine strategic advisory responsibilities with hands-on implementation * Preferred qualifications: * + ITIL Foundation certification at minimum + ITIL Managing Professional or ITIL Expert certification is an advantage + ServiceNow Certified System Administrator (CSA) + ServiceNow Certified Implementation Specialist (CIS) is highly desirable + Experience delivering ITSM transformation or ServiceNow implementation programmes ## Description * We are seeking an experienced Senior ITSM Advisor & ServiceNow Automation Consultant to support the stabilisation and transformation of an IT Service Management organisation. * The successful candidate will act as a trusted advisor to IT leadership, assess the current ITSM landscape, recommend organisational and process improvements, and drive automation initiatives using the ServiceNow platform. * This position combines strategic consulting with hands-on ServiceNow expertise to improve service quality, operational efficiency and governance., ITSM advisory * Act as a senior advisor to IT leadership on IT Service Management best practices * Assess the current Service Management organisation and identify improvement opportunities * Design and recommend a pragmatic ITSM operating model covering: + Change Management + Asset and Configuration Management (CMDB) + Service Level Management + Identity and Access Management (IAM) + Service Request Fulfilment * Improve governance, operational processes and overall service quality * Define an appropriate distribution of roles, seniority levels and sourcing strategy including internal, external, local and remote resources * Support the recruitment and onboarding of future ITSM resources * Mentor IT teams and promote ITIL best practices ServiceNow automation * Identify manual and repetitive ITSM processes suitable for automation * Design, configure and implement automation solutions within ServiceNow * Develop workflows using Flow Designer, Integrationhub and other ServiceNow capabilities * Improve Change Management, CMDB, Asset Management, Service Requests and related ITSM processes through automation * Collaborate with technical teams to integrate ServiceNow with enterprise applications * Develop dashboards, reports and KPIs to monitor operational performance * Ensure ServiceNow configurations comply with governance, security and platform best practices, * Restore operational continuity across IT Service Management * Improve RFC tracking, governance and CMDB data quality * Identify and implement quick-win automation opportunities to reduce manual work Mid-term: transformation * Assess and..., + Comprendre : Expérimenté - (C1) + Écrire : Expérimenté - (C1) + Lire : Expérimenté - (C1) + Parler : Expérimenté - (C1) * Français (atout) + Comprendre : Indépendant - (B1) + Écrire : Indépendant - (B1) + Lire : Indépendant - (B1) + Parler : Indépendant - (B1) * Néérlandais (atout) + Comprendre : Indépendant - (B1) + Écrire : Indépendant - (B1) + Lire : Indépendant - (B1) + Parler : Indépendant - (B1) Envie d'en apprendre davantage sur ce métier ou sur un métier proche de celui-ci ? 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