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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Software Test Analyst - **Company:** JPS Interoperability Solutions Inc. - **Location:** Raleigh, NC, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Software Applications, Software Bug Management, Desktop Computing, Issue Tracking Systems, Internet Protocol, Regression Testing, Diagnostic Tools, Computer Networking Systems, Software Troubleshooting, Zendesk - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1183b61eca652193 ## About the Role * 3+ years of experience in a technical support, software testing, or similar role or 7+ years of experience in a customer-facing role. * Strong overall technical aptitude, including confidence working with computers and software applications. * Strong troubleshooting and problem-solving skills. * Ability to clearly communicate technical information in a simple, understandable way. * Comfort working with both customers and internal engineering teams. * Ability to multi-task, manage interruptions, stay organized, and maintain a consistent schedule. * Strong attention to detail and follow-through. * Willingness to learn new systems and technologies. Ideal Candidates Will Have: * Associate's or Bachelor's degree in a technical field. * Familiarity with troubleshooting software and system-level issues. * Basic understanding of IP networking concepts. * Comfort working with networked systems, logs, and basic diagnostic tools. * Experience working with a ticketing system (Zendesk or similar). * Experience with software testing or QA processes. * Exposure to land-mobile radio systems or communications equipment. ## Description The position is structured to provide responsive, customer-facing support while also contributing to product quality and development through structured software testing, issue reproduction, and validation of new features and fixes. Why this job might be for you: * You enjoy a small company atmosphere, including flexibility. * You like solving real-world technical problems and helping customers succeed. * You enjoy hands-on work with hardware, systems, and software-driven devices. * You will have your own office, plus dedicated lab space. * Your contributions will make a visible impact across both customer support and product development. * You enjoy attention to detail and improving processes. * The commute is reasonably good to/from many locations in the Raleigh area. * The position is targeted to be filled immediately., This is primarily a supportive role, serving as the primary point of contact for customer inquiries, with additional responsibility for supporting product testing and validation efforts. You will work closely with our engineering and support teams to: * Respond to customer inquiries. * Troubleshoot common issues. * Recreate problems in a lab environment. * Assist in validating new features and fixes. * Help improve internal knowledge resources. Detailed Responsibilities: Technical Support: * Responding to customer support inquiries via phone, email, and ticketing system. * Gathering relevant information to clearly define customer issues. * Troubleshooting common configuration, connectivity, and interoperability issues. * Providing clear, concise guidance to customers. * Identifying recurring issues and contributing to process improvements. * Escalating more complex issues to other technical staff with well-documented context. * Assisting in maintaining and expanding our internal knowledge base. Software Testing/Validation: * Setting up and executing test scenarios for new features, software updates, and bug fixes. * Recreating customer-reported issues in a controlled lab environment. * Assisting in validating hardware and software functionality. * Reporting bugs and unexpected behavior clearly to the development team. * Supporting regression testing efforts for software and system updates. * Providing feedback to the development team regarding usability, edge cases, and potential improvements. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Excellent Software Testing](https://www.wearedevelopers.com/videos/87-excellent-software-testing) - [Testing .NET applications a Tool box for every developer](https://www.wearedevelopers.com/videos/704-testing-net-applications-a-tool-box-for-every-developer) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What is a Test Plan: Guide to Test Planning](https://www.wearedevelopers.com/magazine/191-what-is-a-test-plan-guide-to-test-planning)