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# Technical Customer Support Representative

- **Company:** Virtuix Inc.
- **Location:** Austin, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** JIRA, Command-Line Interface, Computer Networks, Issue Tracking Systems, Local Area Networks, Virtualization Technology, Zendesk, Vmware
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c60de7adca8dda9

## About the Role

* 1-2 years of experience in customer support, technical support, or any helpdesk environment.
 * Strong problem-solving and troubleshooting abilities.
 * Mastery of the English language - both written and verbal.
 * Basic understanding of networking concepts and local network troubleshooting.
 * Experience supporting products that include both hardware & software components.
 * Excellent communication and interpersonal skills, with the ability to work collaboratively in a dynamic environment.
 * Experience working with ticketing systems (Zendesk, Jira, or similar).
 * Basic understanding of virtualization platforms such as VMware or similar technologies.
 * Interest or experience in entertainment technology and gaming systems is a plus.

## Description

We are seeking a reliable and customer-focused Technical Customer Support Representative to join our support team. In this role, you will play a key part in ensuring customers receive prompt and effective support for all of our product lines., * Respond to both pre-sale and troubleshooting customer inquiries through ticketing systems, email or phone while providing clear and professional communication.

 * Assist with troubleshooting hardware, software and network related issues.
 * Use remote tools and command-line utilities when needed to investigate technical issues.
 * Document troubleshooting steps, findings, and customer communications within the ticketing system.
 * Coordinate with internal teams when issues require escalation or further technical investigation.
 * Assist customers with basic system setup and troubleshooting.
 * Maintain accurate support documentation and contribute to internal knowledge base resources.
 * Determine when a replacement part is needed based on troubleshooting and create warranty orders when appropriate.


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