> Markdown version of [/jobs/ext/1462014-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/1462014-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - **Company:** Caterpillar - **Location:** Belfast, UK - **Salary:** £46,329.0 - £52,000.0 - **Contract:** Contract - **Skills:** Data Centers, Data Systems, Service Development Studio - **Published:** July 28, 2026 - **Apply:** https://dejobs.org/x/x/01EC2F84BE8642F583A25CD739A265FE/job/ ## About the Role We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better-more sustainable-world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations!, * Progressive experience within the power generation industry. * Requires strong knowledge of Electric Power products, product design, and product applications and related equipment. A strong working knowledge of modern diesel engines from a Mechanical perspective is essential as is a good knowledge of electrical power related equipment e.g. control systems, alternators and cooling equipment. Must have working knowledge of dealer support and CPI processes, engine warranty/policy programs, service data systems, and dealer/customer operations. Technical Excellence: * Ability to develop and provide solutions to significant technical challenges. * Technical aptitude with power generation products, engines or similar industrial equipment. Service Excellence: * Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. * Demonstrable experience resolving complex customer complaints or problems for power generation products, engines or similar industrial equipment. Customer Focus: * Ability to foster strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. * Experience with anticipating customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Relationship Management: * Ability to establish and maintain healthy working relationships with all stakeholders across the business. * Demonstrable experience working with customers resolving complex challenges. * Provides prompt and effective responses to client requests and interactions. Decision Making and Critical Thinking: * Ability to accurately analyse situations and reach productive decisions based on infirmed judgement. Effective Communications: * Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. * Ability to be build trust with customers and influence win-win outcomes. Problem Solving: * Ability to apply knowledge of problem solving appropriately to diverse situations. ## Description * Provide leadership and technical direction to resolve complex technical issues impacting the product and its integration to the customer system. * Lead Continuous Product Improvement (CPI) projects to investigate and resolve product and process issues affecting FG Wilson product. * Complete root cause analysis and develop interim and permanent corrective actions to resolve complex product health issues. * Develop appropriate procedures and plans to ensure product quality and evaluate results to identify functional deficiencies. Correct design flaws as needed. * Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality. * Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. * Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release. * Support NPI (New Product Development) programs on behalf of the FG Wilson Product Support group to ensure that all Product Support activities relevant to the new product are reviewed and actioned as appropriate. * Undertake or support serviceability audits on new products to ensure that field issues, dealer feedback and product improvement opportunities are reviewed at the relevant point in the product development cycle. * Determine the scope of existing deficiencies, request Engineering changes or manufacturing modifications to correct problems, and work through the applicable department to effect changes. * Responsible for achieving practical solutions to product deficiencies and problems by providing accurate, up-to-date field failure information, which they summarize and communicate, to Engineering, Quality and Manufacturing. * Prepare Technical Information Bulletins for Field Rework Programs containing technical and cost data on proposed or approved engineering changes. * Inspects parts returned for warranty claims, gives advice and guidance to other Service Engineers and Claims Technicians and warranty analysts. Provides technical advice to dealer service personnel on products being followed and advises product groups on application problems. * Assists Publications and Marketing Training in preparation of literature concerning product, assists Service Development and Service Technology on product tooling and diagnostic recommendations, initiates rework campaigns, keeps abreast of safety reports which could cause liability and high warranty cost and establishes and maintains good relations with dealers and related FG distribution groups., At Caterpillar, you'll have the opportunity to make a real impact by supporting critical power solutions used around the world-from hospitals and data centres to emergency response infrastructure. As a Product Support Engineer, you'll work with cutting-edge power generation products, collaborate with global dealers and engineering teams, and play a key role in driving product performance, reliability and continuous improvement. ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [When Value Becomes Programmable: A Developer's Guide to Tokenization](https://www.wearedevelopers.com/videos/100276-when-value-becomes-programmable-a-developer-s-guide-to-tokenization) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)