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# 1st Line IT Support Analyst

- **Company:** Circle Recruitment
- **Location:** Dudley, UK (Remote available)
- **Salary:** £26,000.0 - £29,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Hyper-V, Microsoft Office, Microsoft Software, Windows Servers, Remote Access Technology, Backup and Restore, Data Logging, Office365, Veeam, Vmware
- **Published:** July 28, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5817554371

## About the Role

* Previous experience in a Service Desk or field-based role
 * Windows OS 11/10
 * Active Directory
 * Office 365
 * Exchange Server experience
 * Group Policy (DNS/DHCP)
 * VPN technologies

It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

## Description

Key words: Windows Server, IT Support, Microsoft, O365 1 line, 2nd Line, Technical support, office 365, azure, vmware, networking, Dudley, Birmingham, Stourbridge, West Midlands, hyper-v, exchange


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