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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** University of Wisconsin-Madison - **Location:** Madison, WI, United States - **Salary:** $65,449.0 - $75,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Configuration Management, Software Documentation, Service Development Studio, Software Troubleshooting, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c313922293270b8f ## About the Role * Experience in computer operations or technology support, particularly within a team setting (student experience will be considered) * Excellent interpersonal and customer service skills, with the ability to build effective partnerships and communicate complex information related to IT systems and/or IT policies to a broad audience * Demonstrated ability to independently prioritize workload, manage multiple projects and deadlines effectively, and follow-through on tasks Preferred qualifications: * Experience in user training and documentation preparation * Experience with computer administration and support (macOS and Windows) * Experience with hardware and software troubleshooting * Experience with IT Asset Management * Experience coordinating or supervising the work of others * Experience leading and motivating teams Education: Bachelor's Degree Preferred ## Description The Technology Support Specialist collaborates with other library IT staff to ensure effective access to and use of library-provided services for UW-Madison and Universities of Wisconsin faculty, staff, students, and researchers. This position supervises and supports Help Desk student employees in triaging and resolving desktop support requests, calls, work tickets, and other inquiries. The specialist also develops, documents, and enhances workflows for technology troubleshooting and service delivery, supporting a large and diverse community of users. Reporting to the Technology Operations Manager, the specialist serves as a primary liaison between technology support teams and library stakeholders by communicating system updates and outages. The position manages service desk tools, administers Windows and macOS environments, coordinates system upgrades and automation efforts, and oversees asset tracking systems with a focus on improving inventory accuracy and efficiency. The successful candidate will perform a variety of duties, including, but not limited to: * Provides technical escalation support to student workers at library technology help desk locations. * Acts as liaison between technology support staff and library partners and stakeholders, by communicating system changes and outages. * Manages and administers service desk support tools to ensure effective management of documentation, support requests, work tickets, and other inquiries. * Administers and supports Windows and macOS environments, including OS update planning, configuration management, and endpoint security. * Plans, tests, and coordinates system upgrades, integrations, and automation efforts in partnership with other Library Technology Teams. * Manages the technical environment for asset tracking, implementing automated solutions to optimize inventory workflows and data accuracy It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. This position is full-time, 100%. Ongoing/Renewable Key job responsibilities: * Assists with the development and monitoring of the unit budget (0%) * Serves as the primary liaison to service vendors and stakeholders regarding service updates, offerings, issues, and concerns (20%) * Assists in the development of strategic planning initiatives and unit objectives for information technology services (10%) * Plans and directs the day-to-day operational activities for service development, implementation, and maintenance of assigned services and projects (20%) * Develops and creates best practices and user documentation for end-user technology services for use in remote, hybrid, or in-person work circumstances (20%) * Proposes, develops, and implements unit operational policies and procedures to align with unit strategies and objectives (30%), Applicants should attach a cover letter and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process. References will be requested from finalists only and are not required with the initial application. Reference requests will be sent via email from SkillSurvey. Failure to submit the required documents will result in no longer being considered for the position. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. ## Related Videos - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Best Steps For Writing Good Software Technical Documentation](https://www.wearedevelopers.com/magazine/113-7-best-steps-for-writing-good-software-technical-documentation)