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# Network & Systems Administrator - Tier 2

- **Company:** UPPER LLC
- **Location:** Utica, NY, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $73,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, CompTIA Network+, Desktop Computing, Monitoring of Systems, Hyper-V, Networking Hardware, Internet Services, Windows Servers, Network Architecture, Networking Basics, Routing, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Firewalls (Computer Science), Laptops, Network Server, Vmware
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=80356eb37d71ea53

## About the Role

This position is ideal for someone who enjoys problem solving, working directly with customers, and operating in a fast-paced MSP environment with a wide variety of technologies., * 3-5 years of IT support or system administration experience (MSP experience a plus).

 * Strong knowledge of Windows Server environments and network infrastructure.
 * Experience with virtualization (VMware/Hyper-V) and networking basics.
 * Strong understanding of networking fundamentals including TCP/IP, routing, switching, VLANs, and wireless.
 * Experience troubleshooting hardware and supporting line-of-business applications.
 * Excellent communication, organization, and customer service skills.
 * Relevant certifications such as CompTIA Network+, Server+, or similar are a plus.

## Description

We are seeking a Network & Systems Administrator - Tier 2 to join our growing technical team. This role is responsible for supporting client environments, resolving escalated technical issues, and assisting with infrastructure projects., * Resolve escalated service tickets related to servers, networking equipment, hardware, and business applications

 * Install, configure, and support desktops, laptops, servers, and network infrastructure
 * Manage and maintain Windows Server environments and on-premise Active Directory
 * Troubleshoot connectivity issues involving firewalls, switches, wireless networks, and internet services
 * Assist with system upgrades, equipment deployments, and infrastructure improvement projects
 * Monitor system performance and proactively address potential issues
 * Maintain accurate documentation of client environments and internal procedures
 * Communicate clearly with clients regarding technical issues, timelines, and resolutions
 * Provide onsite and remote technical support as required


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