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# Technical Support Engineer

- **Company:** Focus Resourcing Group
- **Location:** Hockley, UK
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Control Panels, Issue Tracking Systems, Routing, Software Version Control
- **Published:** July 28, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support-engineer/focus-resourcing-group-job107758665

## About the Role

* Previous experience in a technical support role
 * An electrical background is ideal and have any metering experience that would be a huge plus.
 * Strong technical background and can learn products quickly
 * Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
 * Confident customer service skills are essential, as customer liaison will be an essential part of the role

## Description

* Troubleshoot end user technical product issues
 * Supporting both business clients, electricians, installers as well as the general public
 * Working with a ticketing system, handling both inbound and outbound support calls and emails
 * Remote monitoring to try to find a solution over the telephone
 * Diary management organising weekly site visits to customers homes, and commercial sites
 * Route planning
 * Remotely diagnose product issues
 * Provide external and internal technical product training
 * Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
 * Assisting with technical documentation - development, classification, vetting, version management, etc.


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