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# Facilities Helpdesk

- **Company:** Hays plc
- **Location:** Bracknell, UK
- **Salary:** £27,040.0 - £31,200.0
- **Contract:** Contract
- **Skills:** Computer-Aided Facility Management, Databases, Operational Data Store, Fiona
- **Published:** July 28, 2026
- **Apply:** https://www.hays.co.uk/job-detail/facilities-helpdesk-bracknell_4816683

## About the Role

* Previous experience in an administrative, customer service, helpdesk, or facilities support role.
 * Strong organisational skills with excellent attention to detail.
 * Confident communicator, both written and verbal.
 * Comfortable working with databases, CAFM systems, or service management systems.
 * Ability to prioritise workloads and work effectively in a fast-paced environment.
 * Immediate availability or ability to start at short notice is highly desirable.

This is an excellent opportunity to join a professional and supportive environment, gaining valuable experience within facilities management while earning a competitive hourly rate.

## Description

Customer Service / Facilities Helpdesk Administrator (Temporary)
Bracknell | £14.50 per hour | Immediate Start Available

Are you an organised and customer-focused administrator looking for your next temporary opportunity? We are seeking a proactive Facilities Helpdesk Administrator to join a busy team supporting facilities management operations across multiple sites.

Key Responsibilities:

 * Act as the first point of contact for facilities-related enquiries via phone, email, and helpdesk systems.
 * Log and manage service requests using a CAFM system, ensuring accurate records are maintained.
 * Coordinate with internal teams and external contractors to ensure work orders and maintenance requests are completed efficiently.
 * Provide regular updates to customers, ensuring excellent communication and service throughout the process.
 * Escalate recurring or significant issues and assist with identifying trends and service improvements.
 * Support the management of contractor call-outs, site inductions, permits, and compliance-related activities.
 * Assist with health & safety administration, audits, statutory compliance processes, and reporting requirements.
 * Produce management reports and maintain accurate operational data.
 * Work closely with operational, engineering, and soft services teams to coordinate supplier visits and site activities.

About You:

 * Previous experience in an administrative, customer service, helpdesk, or facilities support role.
 * Strong organisational skills with excellent attention to detail.
 * Confident communicator, both written and verbal.
 * Comfortable working with databases, CAFM systems, or service management systems.
 * Ability to prioritise workloads and work effectively in a fast-paced environment.
 * Immediate availability or ability to start at short notice is highly desirable.

This is an excellent opportunity to join a professional and supportive environment, gaining valuable experience within facilities management while earning a competitive hourly rate.

Apply today for immediate consideration.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4816683 - Fiona


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