> Markdown version of [/jobs/ext/1465612-help-desk-representative](https://www.wearedevelopers.com/jobs/ext/1465612-help-desk-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Representative - **Company:** Quin1 Services LLC - **Location:** Detroit, MI, United States - **Salary:** $47,362.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Administration, TCP/IP, Software Troubleshooting, Firewalls (Computer Science), Information Technology, User Administration - **Published:** July 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7f2c969237ab400e ## About the Role * Proven experience in providing technical support in a help desk or desktop support environment * Strong knowledge of Microsoft Office applications and common operating systems such as Windows and Linux * Familiarity with help desk systems and ticket management tools for tracking user requests and incident resolution * Solid understanding of computer networking concepts including TCP/IP, DNS, VPNs, firewalls, and network troubleshooting techniques * Experience supporting IT infrastructure components such as Active Directory management and hardware support * Excellent communication skills with the ability to explain technical issues clearly to non-technical users * Ability to analyze problems quickly and implement effective solutions in a fast-paced environment Join us if you're passionate about delivering top-tier IT support with enthusiasm! We value proactive problem-solving, strong communication skills, and a desire to grow your technical expertise. This paid position offers an engaging work environment where your skills will directly contribute to the success of our organization. ## Description Join our dynamic team as a Help Desk Representative and become the first point of contact for technical support within our organization! In this energetic role, you will provide exceptional customer service while troubleshooting a wide range of IT issues. Your expertise will help ensure our staff and users stay connected, productive, and confident in their technology tools. This position offers an exciting opportunity to develop your technical skills, support diverse IT infrastructure, and make a meaningful impact every day., * Assist users with operating systems such as Windows and Linux, ensuring smooth functionality and resolving software or configuration issues * Manage customer support tickets efficiently using help desk management tools, documenting issues and resolutions accurately * Support network troubleshooting efforts involving TCP/IP protocols, DNS configurations, VPN access, firewalls, and network administration tasks * Perform equipment troubleshooting and maintenance to ensure optimal performance of IT hardware and infrastructure * Collaborate with IT teams on Active Directory management, GPO (Group Policy Object) settings, and user account management to support security protocols ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [WeAreDevelopers LIVE - Gaps in CSS, EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)