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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, IT Operations - **Company:** Niron Magnetics - **Location:** Minneapolis, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Disaster Recovery, Information Technology Operations, Network Architecture, Cloud Services, Wide Area Networks, Computer Networking Systems, Firewalls (Computer Science) - **Published:** July 28, 2026 - **Apply:** https://www.dice.com/job-detail/61fa6735-d3ed-4605-bf0f-dd0282dc27d4 ## About the Role * 7+ years in IT operations, infrastructure, or systems administration, including 2+ years leading or mentoring a team. * Strong hands-on experience with Microsoft 365 and Azure administration (identity, email, collaboration, endpoint, and cloud services). * Strong networking fundamentals with experience administering firewalls, SD-WAN, and network infrastructure. * Demonstrated experience managing managed-service providers and holding vendors accountable to service levels. * Proven ability to lead an end-user support function and deliver excellent internal customer service. * Working knowledge of IT service management practices, including ticketing, incident, and change management. * Solid grasp of security fundamentals, including identity and access, endpoint protection, patching, and backup and recovery. * Excellent communication skills and the ability to translate technical topics for non-technical stakeholders. * A hands-on, player-coach mindset: comfortable both leading a team and doing the work. * Strong problem-solving skills and comfort operating in a fast-paced, growing environment. Nice to Have * Experience in a manufacturing, industrial, or other regulated, compliance-driven environment. * Relevant certifications such as Microsoft (Azure or Microsoft 365 administration), ITIL, or CompTIA. * Experience supporting multi-site operations. * Familiarity with security and compliance frameworks relevant to manufacturing. * Experience introducing automation or process improvements to a support organization. ## Description Niron Magnetics is seeking a Manager, IT Operations to lead our end-user support function and own the day-to-day administration of the systems and networks that keep the company running. This is a hands-on leadership role: you will manage and develop a small team of end-user support analysts, serve as the senior administrator for our core Microsoft and network platforms, and act as the primary relationship owner for the managed-service partners who support our operations. Reporting to the Head of IT/OT, you will be the person the business counts on for responsive support, reliable systems, and well-managed partners. This role is a strong fit for an experienced technologist who enjoys staying close to the technology while building and leading a high-performing support team in a fast-growing manufacturing environment. Lead the End-User Support Team and Daily Service * Manage, coach, and develop a small team of end-user support analysts, setting clear priorities and standards for responsiveness and quality. * Own the end-user support experience across the company, from onboarding and offboarding to daily troubleshooting, so issues are resolved quickly and professionally. * Establish and maintain service levels, ticket workflows, and escalation paths using IT service management best practices. * Serve as a senior escalation point and stay hands-on with complex or high-impact issues. * Track support metrics and use them to drive continuous improvement in service quality and team performance. * Champion a customer-first culture that treats every employee as a valued internal customer. Administer Core Systems and Network Infrastructure * Serve as the senior administrator for the Microsoft 365 and Azure environment, including identity, email, collaboration, endpoint, and cloud services. * Administer the company's SD-WAN firewalls and network infrastructure to keep connectivity secure and reliable across all sites. * Manage identity and access, device management, and endpoint configuration in line with company security policies. * Maintain patching, backup, and recovery routines so systems stay current, protected, and recoverable. * Monitor system and network health, respond to incidents, and coordinate resolution with internal and partner teams. * Maintain accurate documentation of systems, configurations, and standard operating procedures. Own Vendor and Managed-Service Partnerships * Manage the relevant IT-related managed-service providers, acting as the primary point of contact and relationship owner. * Hold partners accountable to service levels, response times, and quality standards, and lead regular service reviews. * Coordinate escalations between internal teams and external partners to keep issues moving to resolution. * Manage renewals, licensing, and service contracts, and support vendor selection and build versus buy decisions. * Track partner performance and spend, and identify opportunities to improve value and service. Strengthen Reliability, Security, and Continuous Improvement * Partner with IT and security leadership to keep operations aligned with the company's security and compliance requirements. * Contribute to business continuity, disaster recovery, and backup planning, and help test and improve them. * Identify and lead improvements to tools, processes, and automation that increase reliability and reduce manual effort. * Support technology projects and rollouts, coordinating across internal teams and partners. * Help maintain a safe, well-documented, and audit-ready operating environment. ## Related Videos - [Hate organising your photos? 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