> Markdown version of [/jobs/ext/1466286-desktop-admin](https://www.wearedevelopers.com/jobs/ext/1466286-desktop-admin). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Admin - **Company:** Software, Inc. - **Location:** Albany, NY, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, System Configuration, HP Thin Clients, Virtual Desktops, Remote Desktop Services, Software Engineering, VMware VSphere, Enterprise Software Applications, Office365, Peripherals, Computer Equipment, Information Technology - **Published:** July 28, 2026 - **Apply:** https://www.dice.com/job-detail/a3126440-28d4-40eb-9600-1c8dba3cbc5c ## About the Role 36 months experience managing support requests on a level 2 help desk. 36 months experience resolving hardware and software issues and troubleshooting Window 10 /11 or OS. 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones. 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required. 36 months experience using ITSM service desks. 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients. 36 months experience imaging computers. 36 months experience supporting Outlook 12 Months experience with the installation and support of O365 in an enterprise environment. 12 months experience troubleshooting Win10/11 OS and applications. ## Description * Respond to all service requests. * Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. * Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. * Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. * Installation of desktop hardware/ peripherals and printers. * Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture. * Installation of individual software packages, as needed for all users. Skills Needed ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)