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# Tech Support Specialist

- **Company:** Abacum
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software as a Service, Data Management
- **Published:** July 28, 2026
- **Apply:** https://startup.jobs/tech-support-specialist-web-abacum-ai-8121062

## About the Role

* 2+ years of experience in:
 + Technical support (preferably in SaaS), and/or
 + Application support roles, and/or
 + FP&A, financial modeling, or related finance roles (typically with an academic background in Economics, Business, Finance, Accounting, or related fields).

Skills & Competencies

 * Strong analytical and problem-solving skills.
 * Strong proficiency in Excel - proficiency in BI tools is a huge bonus
 * Excellent written and verbal communication skills in English and Spanish.
 * Ability to explain complex technical and financial concepts clearly.
 * Empathetic, patient, and customer-focused mindset.
 * Comfortable working in a fast-paced, global environment as part of an international team.

## Description

As a Product Support Specialist, you will act as a trusted advisor to our customers, helping them unlock the full potential of our FP&A platform while supporting their financial digital transformation. You will combine technical expertise, financial knowledge, and strong communication skills to resolve complex issues and continuously improve the customer experience., * Serve as the primary point of contact for customers, guiding them in maximizing the value of our platform.

 * Provide high-quality support via email and live calls, ensuring timely and effective issue resolution.
 * Deliver user guidance and training on best practices, new features, and troubleshooting processes.
 * Support customers across different industries, understanding their unique financial strategies and transformation journeys.

Technical Problem Solving

 * Diagnose complex technical and data-related issues within our FP&A software.
 * Analyze financial models and datasets to identify root causes and propose solutions.
 * Manage and prioritize support tickets to ensure responsiveness and customer satisfaction.

Cross-Functional Collaboration

 * Partner closely with Engineering to investigate and resolve software bugs.
 * Collaborate with Product to share feedback and contribute to continuous product improvement.
 * Work alongside global team members to support an international customer base.


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