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# Desktop Support Technician

- **Company:** Techgene Solutions LLC
- **Location:** Santa Fe, NM, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Office365, Laptops, Servicenow
- **Published:** July 28, 2026
- **Apply:** https://www.dice.com/job-detail/10fe640c-0274-45ac-aac3-4c032a00db4e

## About the Role

* Experience in desktop support or technical support roles.
 * Strong troubleshooting skills for hardware, software, and basic networking.
 * Experience with ticketing systems such as ServiceNow or similar tools.
 * Knowledge of Microsoft Windows environments and Microsoft 365 applications.
 * Experience with Active Directory, Outlook, and Teams.
 * Strong communication and customer service skills.
 * Ability to work independently in a fast-paced onsite environment.

## Description

We are seeking a Desktop Support Technician to provide onsite technical support to end users and maintain reliable operation of desktop systems within a Microsoft-based environment. The ideal candidate will have experience troubleshooting hardware, software, and networking issues while delivering excellent customer service., * Provide onsite support for desktops, laptops, and peripheral devices.

 * Install, configure, and troubleshoot hardware and software.
 * Respond to and resolve help desk tickets in a timely manner.
 * Support Windows OS, Microsoft 365, Outlook, Teams, and Active Directory environments.
 * Diagnose and resolve technical issues through structured troubleshooting.
 * Manage ticket lifecycle, documentation, and escalations.
 * Collaborate with vendors and internal teams to resolve issues.
 * Maintain accurate records of incidents, resolutions, and system changes.
 * Handle multiple support requests based on priority and business impact.


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