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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Experience Designer- Enterprise UX - **Company:** HTC Global Services, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, User-Centered Design, Website Wireframe, Workflow Management Systems, Generative AI, Figma - **Published:** July 28, 2026 - **Apply:** https://www.dice.com/job-detail/7bf2e700-50d7-46fb-977b-51a14124b3d5 ## About the Role * Strong product experience design, enterprise UX, and systems-thinking capabilities. * Ability to quickly learn business operations domains, including agent support, underwriting support, call center workflows, case/task management, and internal service experiences. * Experience with business storytelling, problem framing, research interviewing, journey mapping, affinity mapping, insight synthesis, hypothesis formulation, storytelling, critical evaluation, information architecture, scenario development, stakeholder communication, and cross-functional collaboration. * Ability to translate ambiguous input into clear design direction. * Proficiency in Figma, including: + User flows + Wireframes + High-fidelity design + Interactive prototypes + Design documentation * Experience with journey mapping and experience mapping for complex workflows and multi-role journeys. * Experience applying design-system components and patterns consistently. * Strong information architecture, user-flow creation, scenario development, and complex workflow design skills. * Experience supporting user research and usability testing, including interviews, synthesis, findings documentation, and iterative design. * Understanding of accessibility fundamentals. * Comfortable using GenAI tools for synthesis and design exploration. * Ability to work independently with limited supervision while collaborating across cross-functional teams. ## Description We are seeking hands-on Product Experience Designers to support strategic Operations modernization initiatives. In this role, you will help modernize internal experiences used by underwriters, call center representatives, agents, and agent team members, with a focus on complex workflows, legacy-system challenges, and improved end-to-end service experiences. The ideal candidate can independently lead complex experience workstreams from discovery through design execution, partnering closely with business analysts, product managers, developers, designers, and Experience Leads to deliver human-centered design solutions., * Own complex experience design workstreams from discovery through design execution. * Conduct stakeholder and user interviews. * Map current-state and future-state user journeys. * Synthesize research findings and analytics to identify pain points and opportunities. * Define user scenarios and workflow requirements. * Create information architecture and user flows. * Develop wireframes, high-fidelity designs, and interactive prototypes in Figma. * Iterate designs based on stakeholder feedback and usability findings. * Partner with business analysts, product managers, developers, designers, and Experience Leads. * Translate business requirements into human-centered design solutions. * Present design rationale and educate partners on UX principles. * Balance business needs, user needs, technical constraints, accessibility requirements, and design-system standards. * Use research and analytics to support continuous improvement. * Follow internal design practices, training materials, and native design-system standards. * Contribute to the design of AI-enabled workflows and utilize GenAI tools for synthesis and design exploration. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [Fireside Chat with Kris Rasmussen, CTO at Figma](https://www.wearedevelopers.com/videos/982-fireside-chat-with-kris-rasmussen-cto-at-figma) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [How to Turn Community Events Into a Powerful AI GTM Engine: The Daytona Playbook](https://www.wearedevelopers.com/magazine/732-how-to-turn-community-events-into-a-powerful-ai-gtm-engine-the-daytona-playbook) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [What is product discovery and why do developers need it?](https://www.wearedevelopers.com/magazine/517-what-is-product-discovery-and-why-do-developers-need-it) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)