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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Software Engineer, Builders - **Company:** EVENUP INCORPORATED - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Code Review, Reliability Engineering, Runbook, Software Engineering - **Published:** July 28, 2026 - **Apply:** https://www.dice.com/job-detail/fd3091f5-3a9d-438a-8eca-1995dd714256 ## About the Role * 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent * Exceptional diagnostic and systems-thinking skills - you can hold the complexity of a multi-service architecture in your head and find the failure point others miss * Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure * Experience driving improvements across team boundaries - you influence without authority and get other teams to own their part of the fix * Strong communication skills with engineers, product leaders, and non-technical stakeholders * A bias toward permanent fixes over repeated patches - you've built things that made whole categories of problems go away * Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones * Experience at a high-growth SaaS company navigating rapid product evolution, * Experience building or leading reliability engineering, SRE, or platform functions at a growing company * Deep familiarity with AI/ML product systems and the failure modes they introduce (data quality, model drift, pipeline failures, etc.) * Experience working in regulated industries or with enterprise customers who have high SLA expectations * Prior background in incident command or escalation management frameworks ## Description As a Staff Engineer on our Builders, you'll be the technical anchor of a team that handles EvenUp's highest-priority customer issues - reporting directly into the CPO's org. You'll lead the most complex investigations, drive architectural improvements that eliminate entire classes of problems, and serve as a technical bridge between the Builders and the rest of engineering. This role is not about being the best firefighter - it's about making sure we need fewer firefighters over time. You'll set the technical direction for how EvenUp handles escalations at scale: the tooling, the patterns, the standards. And when the hardest problems land, you'll be the one who digs in. The squad operates without a dedicated PM. That's intentional - we want engineers who think like product owners. As the most senior IC on the team, you'll set the bar for what that looks like: understanding customer needs deeply, making principled decisions about what to build and what to defer, and influencing the product roadmap based on what you're seeing in escalations. What You'll Do * Lead technical resolution of the most complex, multi-system escalations - the ones that require deep cross-functional understanding and careful architectural thinking * Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root * Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards * Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments * Serve as a technical advisor and force multiplier for other engineers on the squad - reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle * Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation * Act as a product thinker for the squad - synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support * Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table ## Related Videos - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Developer Experience in the Age of AI](https://www.wearedevelopers.com/videos/1118-developer-experience-in-the-age-of-ai) - [Are Code Reviews Worth It? Insights from 16 Years of Review Data](https://www.wearedevelopers.com/videos/1135-are-code-reviews-worth-it-insights-from-16-years-of-review-data) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Are We All Prompt Engineers? How AI Changed What It Means to Build Software](https://www.wearedevelopers.com/videos/1980-are-we-all-prompt-engineers-how-ai-changed-what-it-means-to-build-software) - [Software That Fixes Itself](https://www.wearedevelopers.com/videos/100332-software-that-fixes-itself) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)