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# Desktop Technician

- **Company:** PrideStaff
- **Location:** Charlotte, NC, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Software Applications, Desktop Computing, Microprocessors, Issue Tracking Systems, Network Connections, Computer Equipment, User Administration
- **Published:** July 28, 2026
- **Apply:** https://jobs.pridestaff.com/job/585690

## About the Role

* Experience in an IT Desktop Helpdesk or technical support role.
 * Knowledge of desktop hardware, operating systems, software applications, and network connectivity.
 * Experience with Active Directory, Group Policies, and user account management.
 * Problem-solving skills, customer service skills, and communication skills.
 * Ability to work independently, prioritize tasks, and maintain attention to detail.
 * High school diploma or equivalent; technical certifications or degrees are a plus.

## Description

PrideStaff is hiring an IT Desktop Helpdesk professional. In this position, you will provide technical support to end-users for desktop systems, hardware, and software. This is a temp-to-hire opportunity with the potential to transition into a permanent role with our client., * Provide technical assistance to end-users in person, via phone, or through remote tools.

 * Diagnose and resolve hardware, software, and operating system issues. Perform maintenance and updates to systems.
 * Install, configure, and upgrade desktop hardware components (CPUs, RAM, storage) and software applications.
 * Set up workstation equipment for users, including printers, scanners, monitors, and peripheral devices.
 * Work with IT teams to escalate and resolve technical issues.
 * Record issues and resolutions within a ticketing system and instruct end-users on troubleshooting techniques.


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