> Markdown version of [/jobs/ext/1467852-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1467852-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Analyst

- **Company:** Vitas Healthcare Corporation
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Modems, Microsoft Office, Information Technology, Hardware Infrastructure
- **Published:** July 28, 2026
- **Apply:** https://www.dice.com/job-detail/d43071fc-c857-4126-8d26-b4560c5cea9e

## About the Role

* Five years of general information technology experience.
 * Three years of specific experience providing customer or technical support.
 * Ability to manage multiple assignments and priorities simultaneously.
 * Ability to communicate tactfully and professionally, both verbally and in writing, with department leaders, managers, coworkers, users, and vendors.
 * Strong problem-solving, customer service, and interpersonal skills.
 * Working knowledge of computers, internet-based systems, and automated applications.
 * Proficiency with Microsoft Office applications, including Outlook, Excel, and Word., Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited college or university, or the international equivalent, preferred.

## Description

The Help Desk Analyst provides first-level technical support to computer users throughout the organization. This position is responsible for investigating, diagnosing, and resolving routine software, hardware, networking, and other computer-related issues.

This is a night-shift position with scheduled hours from 11:00 p.m. to 8:00 a.m. Candidates must be available and willing to work this overnight schedule., * Answer, evaluate, and prioritize incoming requests for technical assistance received by telephone, voicemail, email, and in person.

 * Provide support to users experiencing hardware, software, networking, and other technology-related issues.
 * Gather relevant information about reported problems and guide users through diagnostic procedures to identify the source of the issue.
 * Determine whether technical problems are related to hardware components such as modems, printers, cables, telephones, or other equipment.
 * Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues.
 * Escalate complex or unresolved problems to a supervisor or the appropriate technical support team.
 * Document technical issues, troubleshooting steps, and resolutions accurately and thoroughly.
 * Communicate professionally with users and provide timely updates regarding the status of their requests.

Work Schedule

 * Night shift: 11:00 p.m. to 8:00 a.m.
 * Candidates must be able to consistently work the overnight schedule.
 * Weekend and holiday availability may be required based on departmental and operational needs.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)