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# Field Representative II, MS Onsite Technical Support

- **Company:** CareerCircle
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Workday, Servicenow
- **Published:** July 28, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/san-diego/3257041e-b766-476f-82b5-d9a650337198

## About the Role

Communication
Prioritization
Detail Oriented
Lifting Ability
Customer Service
Microsoft Office, * High school diploma or equivalent.

 * 3+ years of experience supporting office equipment, print services, or related operations (5+ years preferred).
 * Strong customer service and communication skills.
 * Experience troubleshooting printers, copiers, or other office technology.
 * Organized, detail-oriented, and able to prioritize multiple tasks.
 * Proficiency with Microsoft Office and service management tools.

Why Join Ricoh?

 * Work in a dynamic, customer-facing environment.
 * Gain exposure to advanced print and document technology.
 * Be a key contributor to operational excellence and customer satisfaction.
 * Opportunity to work independently while collaborating with multiple teams.

Physical Requirements: Ability to lift up to 50 lbs., stand, walk, bend, and move throughout the workday as needed., ServiceNow
Communication
Prioritization
Detail Oriented
Lifting Ability
Customer Service
Microsoft Office

## Description

Ricoh is looking for a customer-focused Onsite Print Services Specialist to support and maintain a managed print environment across multiple locations. In this hands-on role, you'll ensure printers and multifunction devices operate efficiently while delivering outstanding service to end users.
What You'll Do

 * Perform routine maintenance and quality checks on printers and multifunction devices.
 * Troubleshoot print-related issues and coordinate escalations when needed.
 * Manage toner, paper, supplies, and inventory to prevent downtime.
 * Support users with device assistance, training, and service requests.
 * Track and document tickets in ServiceNow.
 * Coordinate equipment installations, deployments, and relocations.
 * Provide support for remote locations and monitor device readiness.
 * Maintain operational reports and identify opportunities for improvement.


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