> Markdown version of [/jobs/ext/1469616-service-delivery-tier-1-help-desk](https://www.wearedevelopers.com/jobs/ext/1469616-service-delivery-tier-1-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Delivery- Tier 1 Help Desk

- **Company:** Rolling Wave Technologies
- **Location:** Annapolis Junction, MD, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Unix, Databases, Microsoft Office, Servicenow
- **Published:** July 28, 2026
- **Apply:** https://www.clearancejobs.com/jobs/7097304/service-delivery-tier-1-help-desk

## About the Role

Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required, but is a plus.

## Description

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service)
- [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)