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# Relay Account Support Specialist, Relay Account Support, Relay Account Services

- **Company:** Amazon.com, Inc.
- **Location:** Nashville, TN, United States
- **Salary:** $40,581.0 - $54,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Desktop Computing, Microsoft Office
- **Published:** July 28, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27883583/Relay-Account-Support-Specialist-Relay-Account-Support-Relay-Account-Services-Tennessee-Nashville-7375

## About the Role

We are seeking a detail-oriented and analytical professional with a background in transportation to join our team as a Relay Account Support Specialist. In this role, you will be primarily focused on onboarding new carrier partners into Amazon's transportation network. You will review case details, gather and analyze data from multiple sources, conduct phone screens, and verify critical information to make informed decisions. The ideal candidate is a strong problem-solver with experience in transportation or logistics, thrives in a fast-paced environment, and is passionate about delivering results., 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience

 - High school or equivalent diploma
 - Work 40 hours/week, and overtime as required
 - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 - Are 18 years of age or older, Experience in transportation operations and industry knowledge

## Description

* Manage and resolve cases submitted by our carrier partners, ensuring all steps in the onboarding process (data collection, verification, and follow-up) are completed accurately and on time
 * Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
 * Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
 * Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
 * Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
 * Escalate complex issues to relevant stakeholders


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