> Markdown version of [/jobs/ext/1470324-instructional-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/1470324-instructional-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # INSTRUCTIONAL TECHNOLOGY SUPPORT SPECIALIST - **Company:** The University of Texas - **Location:** Edinburg, TX, United States - **Contract:** Permanent contract - **Skills:** Adobe Creative Cloud, Learning Management Systems, Educational Software, Software Debugging, Digital Content, Student Information Systems, Computer Equipment, Information Technology, Banner Advertisement, Performance Monitor - **Published:** July 28, 2026 - **Apply:** https://careers.utrgv.edu/postings/51974/pre_apply ## About the Role Two (2) years of experience in information technology and or computer end-user support. Preferred Experience Familiar with database administration. Knowledge of Banner Student Information System. Hands-on experience with Learning Management Systems administration and integration. Experience obtained in a higher-education setting. Equipment Skilled in Adobe Creative Suite, Microsoft Windows and Office utilization and troubleshooting, and skilled in the transfer, editing, converting, storing, and streaming of digital video and audio. Standard office equipment. Working Conditions Needs to be able to successfully perform all required duties. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment. Other May be required to work night and/ or weekends. Some travel might be required. Must be able to work independently, as part of a team or as a leader of a group. Display exceptional troubleshooting, debugging, and problem-solving skills with high level of attention to detail., To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position., + High School Diploma or GED + Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours + Bachelors Degree from an accredited university + Masters Degree from an accredited university + Ph. D. or other terminal degree from an accredited university + None of the above 4. * Please provide the field of study for your education: (Open Ended Question) 5. * Please indicate the number of years of work experience you have directly related to the position in which you are applying for: + Less than 1 year + 1 year + 2 years + 3 years + 4 years + 5 years + 6 years + 7 years + 8 years + 9 years + 10 years + Over 10 years 6. * Do you meet the minimum requirements for this position? ## Description Responsible for providing and coordinating advanced technical instructional support to faculty and students on issues directly related to the institution's learning management system and all related instructional technologies. Description of Duties * Provides advanced technical support to faculty and students for traditional, online and hybrid teaching and learning tools such as the institution's learning management system and related instructional technologies such as web conferencing, course content creation, lecture capture and anti-plagiarism technologies for on-line assessment. * Develops and implements procedures, processes, and controls for the provision of end-user support related to instructional technologies. * Installs, configures, and maintains instructional software and courseware, as well as troubleshoot problems with computer hardware and peripherals of COLTT instructional technology staff. * Documents help desk standards and procedures in accordance with online learning and information resources standards. Ensures that all digital content provided meets accessibility standards. * Develops and provides trainings, consultation, and support for learning instructional technology tools for program needs. * Contributes to researching, designing, and/or acquiring learning resources, technologies, materials, and/or processes to support learning. * Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies. * Interfaces with outside vendors and agencies as they relate to the responsibilities and user support associated with this position. * Collaborates with the learning management system development staff, designer/developers in the setup, integration and performance monitoring of the university's learning management system and related instructional technologies. * Facilitates information sessions and presentations such as in student orientations to publicize and educate students about instructional support services provided by the department. * Develops and presents E-Learning strategies utilized by UTRGV at conferences to various audiences. * May generate reports as needed for upper management. * Keeps abreast with instructional technology development trends, federal accessibility standards, and innovative technology applications. * Performs other duties as assigned. Supervision Received General supervision from assigned supervisor. Supervision Given Direct supervision of assigned support staff. Required Education Bachelor's degree in Computer Science, Computer Information Systems, or a closely related field from an accredited university. Preferred Education N/A Licenses/Certifications None. ## Related Videos - [The Digital Wellness Seminar: How NOT to Get Manipulated through Online Content](https://www.wearedevelopers.com/videos/1920-the-digital-wellness-seminar-how-not-to-get-manipulated-through-online-content) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Fireside Chat with Cloudflare's Chief Strategy Officer, Stephanie Cohen (with Mike Butcher MBE)](https://www.wearedevelopers.com/videos/1366-fireside-chat-with-cloudflare-s-chief-strategy-officer-stephanie-cohen-with-mike-butcher-mbe) - [What I learned as a developer from accidents in space](https://www.wearedevelopers.com/videos/642-what-i-learned-as-a-developer-from-accidents-in-space) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)