> Markdown version of [/jobs/ext/1470327-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1470327-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Aspire Inc. - **Location:** Dallas, TX, United States - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Business Software, Knowledge Management, SuccessFactors, SAP (Applications), Office365, HR Software, Oracle HCM - **Published:** July 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=778809204da3dff9 ## About the Role Key Selection Criteria * Customer service experience with demonstrated ability to resolve issues and create a positive interaction * Ability to execute assignments and demonstrate value added contributions * Understand and familiar with general IT, HR and business process terminology * Demonstrated ability to troubleshoot independently with logic and intellect * Experience with Human Resources and Payroll related roles and support preferred * Prior experience working with SAP SuccessFactors or ERP/HCM Cloud software preferred * Prior experience working on a support team with ITSM tools preferred * Proficient with Office365 andTeams * Prior experience working on IT and/or business application support teams * ITIL foundations, SAP, AWS experience or related certifications desired * Associates or Bachelor's degree in IT related field preferred * Analytical with a passion to research and identify solutions, * Foster a mindset that contributes to maintenance and further development of client support excellence * Excited to join an agile, cutting edge and fast paced growing company * Self-starter that is willing to jump in and learn new areas * Collaborative and positive attitude * Good interpersonal skills with the ability to work effectively and build meaningful partnerships with others * Strong background of integrity and trust * Strong and effective communication style with team members, customers, and leaders, both written and verbal ## Description We are expanding our team to add a dynamic Service Desk Technician to provide our clients and their employees with front line help while creating an incredible customer service experience. This person must be located in DFW and able to come into the office in Dallas. In this role, you will be providing support services for clients, product engineers, delivery consultants, and executives. You'll have the opportunity to work directly with deeply experienced technology and HR professionals along with engaging with clients based around the world! As a member within the AMS & BPO Team, you'll work with the HCM cloud technologies and grow your skill set as you collaborate to help build and grow our AMS & BPO practice. Specific Responsibilities Your day-to-day activities will include support of AspireHR clients, employees, and contractors. * Handle incoming phone and email customer support requests * Troubleshoot HCM and related IT and HR systems. Examples include but are not limited to: o Time and Attendance o Onboarding o Payroll o Policy Assistance * Provide comprehensive solutions with exceptional customer service and client engagement * Provide general process guidance and payroll assistance related to the Client's policies * Assist the onboarding of client new hires thru system navigation and policy questions * Ensure efficient coordination, prioritization and resolution of support requests in compliance with SLAs * Proactively communicates support status to client * Escalate or engage additional resources to resolve support requests as needed * Learn from and working with an amazing team of brilliant people * Be a frontline representative for our IT service desk organization and the first person the company relies on for help * Document all client interactions and troubleshooting measures taken into the ITSM tool of record * Assist in the development and documentation of support solutions for input into our knowledge management system, * Authentic - This is a genuine culture where people bring their real, whole selves to the office and their clients. We operate in a customer-centric culture, not an ego-centric culture. * Inspirational & Passionate - We orchestrate a competitive and compelling mission with an aligned set of values, goals, and a winning strategic path. * High learning agility - We place high trust in our employees to make hundreds of decisions daily and know when to zoom-in and zoom-out on any number of topics, and quickly learn to scale themselves as the company grows. Keep it simple. * Integrity - Live the values of the company. * Employees First - AspireHR is known for its ability to outperform the competition because of our exceptional talent. We seek candidates that display a servant/leader mentality. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [From Painful to Easy: Discover .NET Aspire](https://www.wearedevelopers.com/videos/1553-from-painful-to-easy-discover-net-aspire) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)