> Markdown version of [/jobs/ext/1470490-desktop-support-engineer-part-time-on-demand](https://www.wearedevelopers.com/jobs/ext/1470490-desktop-support-engineer-part-time-on-demand). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer (Part-Time / On-Demand) - **Company:** Axiom - **Location:** Warsaw, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IMac, Microsoft Office, Networking Basics, Office365, Peripherals, Information Technology, Laptops, Cisco, Servicenow - **Published:** July 28, 2026 - **Apply:** https://www.dice.com/job-detail/20d31f5e-bbcc-4302-85e9-0cec2146bdbf ## About the Role * Candidates must be willing to travel to the client site when dispatched. * Applicants must have their own standard IT support toolkit required for onsite troubleshooting and hardware installations. * This position is offered only on a 1099 Independent Contractor basis. No benefits are provided., * Minimum 3+ years of experience providing onsite IT Infrastructure/Desktop Support. * Strong experience troubleshooting Windows 10 & Windows 11 environments. * Experience supporting Microsoft Office Suite and Microsoft 365 (O365). * Hands-on experience with desktop, laptop, printer, and peripheral support. * Experience with ServiceNow or similar IT Service Management tools. * Strong troubleshooting skills for hardware, software, and basic networking issues. * Ability to work independently with minimal supervision. * Excellent communication, customer service, and interpersonal skills. * Ability to manage multiple tasks and priorities effectively. * Flexible availability to support on-demand service requests. Preferred Certifications * CompTIA A+ * At least one certification from Cisco or Microsoft * OEM certifications such as Dell, HP, Lenovo, or Toshiba are a plus., If you are an experienced Desktop Support professional who enjoys flexible onsite assignments and can work independently, we encourage you to apply. ## Description * Provide onsite Level 1 and Level 2 technical support for desktops, laptops, printers, peripherals, and related IT infrastructure. * Troubleshoot hardware, software, operating system, and network-related issues while adhering to customer security and warranty requirements. * Monitor and manage assigned support tickets, ensuring timely resolution and escalation when necessary. * Update ServiceNow and other documentation repositories with accurate and timely information. * Perform IMAC (Install, Move, Add, Change) activities, including hardware deployments, refreshes, and workstation setups. * Install, configure, and support Windows operating systems, Microsoft Office, and Microsoft 365 applications. * Provide desk-side support for end users and resolve technical incidents efficiently. * Perform basic LAN and networking troubleshooting. * Coordinate with internal IT teams and client stakeholders to resolve technical issues. * Maintain high customer satisfaction through excellent communication and professional service. * Identify process improvements and contribute to knowledge base documentation. * Ensure compliance with company policies, procedures, and service standards. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)