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# Technician, Desktop Services

- **Company:** VACO LLC
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Cyber Security, System Configuration, Issue Tracking Systems, Mobileiron, Peripherals, Computer Equipment, Os Ticket, Casper Suite, Laptops
- **Published:** July 28, 2026
- **Apply:** https://www.dice.com/job-detail/0cd34e38-1fcd-4a94-998a-0379ebf6f149

## About the Role

* 2+ years of IT support or desktop support experience.
 * Experience supporting:
 + Windows desktops and laptops
 + Mobile devices
 + End-user applications
 + Hardware and peripherals
 * Strong customer service and communication skills.
 * Basic understanding of IT security principles.
 * Basic understanding of ITIL / ITSM processes.
 * Associate degree or equivalent experience.

Technical Skills

 * Desktop and endpoint support
 * PC builds and deployments
 * Hardware troubleshooting
 * Mobile device support
 * Ticketing systems and incident management
 * Mobile Device Management (MDM), * A+ Certification
 * Microsoft Certifications
 * ITIL Foundations
 * Apple Certified Support Professional
 * Experience with:
 + Jamf
 + MobileIron
 + Apple devices and macOS support, * Ability to lift up to 50 lbs.
 * Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations.

## Description

Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment., * Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.

 * Monitor and respond to help desk tickets while meeting SLA requirements.
 * Perform PC imaging, builds, deployments, and equipment refreshes.
 * Handle installs, moves, adds, and changes (IMAC) for end users.
 * Support conference room and office technology needs.
 * Assist with hardware setup, equipment moves, cable management, and workstation configurations.
 * Participate in desktop-related projects under the guidance of senior team members.
 * Troubleshoot hardware, software, and mobile device issues.


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