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# IT Service Desk Support Analyst

- **Company:** Staff Tech
- **Location:** Saint Paul, MN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Remote Access Technology, TCP/IP
- **Published:** July 28, 2026
- **Apply:** https://www.dice.com/job-detail/c1ae3ef5-dd8e-4ef3-b8d9-9a6d90664d3c

## About the Role

* High School Diploma or GED and four (4) years of technical support or Service Desk experience.

 * Associate degree may substitute for two (2) years of experience.
 * Bachelor''''s degree may substitute for four (4) years of experience.

Preferred Qualifications

 * Experience supporting Windows and macOS operating systems.
 * Microsoft 365 administration and user support.
 * Active Directory account management.
 * Knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
 * Experience supporting desktop, laptop, printer, and mobile devices.
 * Familiarity with Group Policy and endpoint security tools.
 * Working knowledge of ITIL incident management practices.
 * Strong troubleshooting and analytical skills.
 * Excellent verbal and written communication skills.
 * Ability to prioritize multiple requests in a fast-paced environment.
 * Customer-focused mindset with excellent interpersonal skills.
 * Ability to recognize and appropriately escalate security-related issues.

## Description

We are seeking an experienced IT Service Desk Support Analyst to provide first-line technical support for a large enterprise environment supporting approximately 5,000 users. This position is best suited for an IT professional who enjoys troubleshooting technical issues, delivering outstanding customer service, and supporting users in a fast-paced Service Desk environment.

Candidates must currently reside in the Minneapolis/St. Paul metropolitan area. While day-to-day work is primarily performed offsite, occasional onsite meetings may be required with advance notice. Local candidates only will be considered., * Provide timely phone-based technical support to end users.

 * Troubleshoot Windows, macOS, Microsoft 365, VPN, printer, and account-related issues.
 * Perform password resets and account unlocks.
 * Document incidents, troubleshooting steps, and resolutions.
 * Escalate issues when appropriate.
 * Meet established service level objectives.
 * Maintain accurate knowledge base documentation.
 * Follow identity verification and security procedures.
 * Participate in knowledge transfer and continuous process improvement.
 * Deliver exceptional customer service while managing multiple support requests.


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