> Markdown version of [/jobs/ext/1470924-senior-ivr-contact-center-engineer-nice-cxone-genesys](https://www.wearedevelopers.com/jobs/ext/1470924-senior-ivr-contact-center-engineer-nice-cxone-genesys). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Senior IVR & Contact Center Engineer (NICE CXone / Genesys)

- **Company:** NJM Insurance Group
- **Location:** Trenton, NJ, United States
- **Experience:** Expert
- **Salary:** $91,021.0 - $114,806.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Linux, Genesys, Information Technology
- **Published:** July 28, 2026
- **Apply:** https://www.careerarc.com/job-listing/njm-insurance-group-jobs-senior-ivr-contact-center-engineer-nice-cxone-genesys-52886047

## About the Role

* 10+ years of related information technology experience.
 * 5+ years of supporting telecom applications.
 * 5+ years of programming experience.
 * 3+ years of supporting Linux based application.

## Description

* 10+ years of related information technology experience.
 * 5+ years of supporting telecom applications.
 * 5+ years of programming experience.
 * 3+ years of supporting Linux based application.

Compensation: Salary is commensurate with experience and credentials.
Pay Range: $91,021-$114,806

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.


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