> Markdown version of [/jobs/ext/1471028-it-support-associate-ii-ops-tech-solutions-ots-fixed-field](https://www.wearedevelopers.com/jobs/ext/1471028-it-support-associate-ii-ops-tech-solutions-ots-fixed-field). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field - **Company:** Amazon.com, Inc. - **Location:** New Stanton, PA, United States - **Salary:** $47,840.0 - $76,960.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Network+, Linux, Network Connections, Red Hat Enterprise Linux, Cisco - **Published:** July 28, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27883765/It-Support-Associate-Ii-Ops-Tech-Solutions-Ots-Fixed-Field-Pennsylvania-New-Stanton-7375 ## About the Role Experience troubleshooting and debugging technical systems - Experience in a dynamic environment with a high degree of customer service - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications ## Description As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon., Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. - Traveling within your local or regional area to support our customers. - Flexibility with schedule, shift rotation between days & nights A day in the life Every day is a new adventure! From troubleshooting and resolving issues with existing IT equipment to deploying new technology solutions, there's never a dull moment. Your day might include: - Racing against time to get a critical scanner back online - Setting up new laptops for incoming associates - Problem-solving network connectivity challenges - Collaborating with teams to implement technology improvements - Being the go-to tech expert for our operations teams No two days are exactly alike, and that's what makes this role exciting and rewarding! About the team As part of the NPIT1 IT Team, you'll play a vital role in helping our operations teams in their mission to deliver smiles to customers in the region. In this position, you will: - Provide essential IT support that keeps our operations running smoothly - Partner with multiple teams to resolve technology challenges - Manage and maintain critical equipment that powers our daily operations Be part of a dynamic team that embraces our core values: 1. Customer Obsession - Putting our internal and external customers first 2. Highest Standards - Maintaining excellence in everything we do 3. Delivering Results - Making it happen, no matter the challenge ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)