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# Junior System Administrator

- **Company:** AtWork
- **Location:** Matthews, NC, United States (Remote available)
- **Experience:** Starter
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Networking Basics, ServiceNow IT Service Management, Information Technology, User Administration, User Accounts
- **Published:** July 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ceb5165410d24fe3

## About the Role

* Degree in Information Technology or a related field preferred
 * Basic knowledge of Windows operating systems, user account management, and general networking concepts.
 * Ability to perform routine troubleshooting and resolve technical issues efficiently.
 * Early-career IT professional with a strong base knowledge of helpdesk support, PCs, and networking.
 * Demonstrates a "go-getter" attitude with initiative, resourcefulness, and strong problem-solving skills.
 * Ability to work independently while collaborating effectively with a team.
 * Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
 * Demonstrated ability to analyze issues, prioritize tasks, and develop effective solutions efficiently.

## Description

The Junior System Administrator supports the daily operation, maintenance, and reliability of the IT infrastructure for a well-established manufacturing facility. This role serves as the first point of contact for employee IT issues and works closely with the System Administrator to ensure systems, hardware, and user access function efficiently across the organization., * Assist with the installation, configuration, and maintenance of hardware, software, and systems to ensure optimal performance and reliability.

 * Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and basic network issues in a timely manner.
 * Create, manage, and maintain user accounts while ensuring appropriate and secure access to systems and data.
 * Accurately document system configurations, procedures, and troubleshooting steps, ensuring all issues are properly logged and tracked in the IT ticketing system.
 * Assist with IT-related setups including computers, monitors, TVs, and audio/visual equipment for meetings, trainings, and events.
 * Work closely with the System Administrator to support system improvements, troubleshoot complex issues, and assist with the implementation of new technologies and upgrades.


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