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# K-12 Software Support Specialist

- **Company:** Edupoint Educational Systems LLC
- **Location:** Mesa, AZ, United States
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Software Troubleshooting, Information Technology
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21c66bee94f7f7e2

## About the Role

Do you have experience in Customer communication?, * Experience in Customer Support and Technical Support roles within a software environment

 * Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges
 * Proven expertise in Software Support, including the ability to assist users in navigating complex applications
 * Excellent verbal and written communication skills with a customer-first mindset
 * Ability to work effectively in a fast-paced, on-site environment
 * Prior experience in K-12 education systems or educational technology is a plus
 * Bachelor's degree in Information Systems, Computer Science, Education, or a related field preferred

## Description

This full-time, on-site role based in Mesa, AZ involves providing expert software support to K-12 education clients using the Synergy® Education Platform. As a K-12 Software Support Specialist, you will resolve customer inquiries, troubleshoot technical issues, and deliver excellent service to maintain system functionality. Daily responsibilities include analyzing support requests, resolving software problems, and ensuring user satisfaction while adhering to company quality standards.


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