> Markdown version of [/jobs/ext/1472514-it-data-center-srvcs-tech-ii](https://www.wearedevelopers.com/jobs/ext/1472514-it-data-center-srvcs-tech-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Data Center Srvcs Tech II - **Company:** The University of Rochester - **Location:** Rochester, United States - **Salary:** $37,440.0 - $52,291.0 - **Contract:** Permanent contract - **Skills:** Data Centers, Desktop Computing, Monitoring of Systems, Office Suite, Enterprise Data Management, Software Troubleshooting - **Published:** July 28, 2026 - **Apply:** https://www.dice.com/job-detail/1b48950d-e6b3-41d2-91df-147d5a16e350 ## About the Role * High School diploma or equivalent and 1 year of relevant experience required * Or equivalent combination of education and experience * Previous service desk and/or Data Center operations experience preferred KNOWLEDGE, SKILLS AND ABILITIES * Basic understanding of IT technologies, computers, printers and scanners, operating systems and Microsoft productivity suite required * Customer service skills, demonstrating empathy and recognition of urgency required * Ability to maintain composure with difficult users and situations required * Open minded and flexible required * Demonstrates the ability to follow direction and ask appropriate questions required * Good verbal and written communication skills required * Ability to manage and complete one's own work required * Ability to accurately describe technical issues preferred * Aptitude for learning hardware and software troubleshooting skills preferred ## Description Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business functions rely primarily on computer-based technologies in a 24/7/365 environment. Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting and resolving issues within the Enterprise Data Centers. Data Center Services are 24x7x365, including holidays. Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations., * Resolves routine technical problems for issues received via Service Desk intake mechanisms, such as phone calls, service tickets, email, and chat. Reports urgent and emergency technical problems across the enterprise. Follows documented procedures to complete daily system health checks for assigned systems and assists with reporting. * Monitors Primary and Second Data Center operations, as well as peripheral equipment for hardware or processing issues using documentation instructions. Responds to alerts and queries, following instructions generated by Data Center operations monitoring tools. Refers difficult problems to designated authority. Relays information to other technical support staff and users. * Protects against unauthorized access to the Data Centers, equipment, and materials. * Participates in after-hours maintenance. * Performs supplemental tasks, such as cleaning of compute equipment. Assists with shipping, receiving, and stocking of equipment. * Follows operational policies and procedures and provides input on potential modifications. Assists in meeting Data Center operational goals related to customer support. * Keeps abreast of current IT technologies through continuing education, journal review, web searches, on the job training, and formal seminar opportunities. Maintains working knowledge of common systems and technologies. Participates in team initiatives to learn about new technologies. * Other duties as assigned. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)