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# Systems Administrator

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Temple Terrace, FL, United States
- **Experience:** Experienced
- **Salary:** $93,600.0 - $97,760.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Amazon Web Services, Software as a Service, Cloud Computing, Google Analytics, Citrix Systems, Scrum Methodology, Power BI, Salesforce.Com, Sentiment Analysis, Systems Integration, Tableau (Software), Automatic Programming, Postman, Zapier, Information Technology, Machine Learning Operations
- **Published:** July 28, 2026
- **Apply:** https://www.dice.com/job-detail/1f35533b-fca4-4adf-a1c7-9576f53a2842

## About the Role

* 2+ years managing an app with 500+ active users
 * 2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
 * Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
 * Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
 * Experience with integrations between Gong/Nexidia and Salesforce
 * Knowledge of JIRA-based documentation and ticketing

Nice-to-Have Skills

 * Understanding of sentiment analysis, QA frameworks, and transcription tech
 * Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
 * Experience with low/no-code automation using Postman, Zapier, Workato
 * Familiarity with AWS Bedrock / Connect
 * Agile methodology experience (Scrum, Kanban)
 * Background in Network Engineering or Citrix environments

Education & Certifications

 * High School diploma
 * Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience

Preferred Certifications:

 * Gong Revenue Intelligence Admin or Enablement
 * Salesforce Administrator
 * Gainsight NXT Admin
 * Google Data Analytics / Tableau Desktop Specialist
 * ITIL Foundation
 * AWS Certified Cloud Practitioner

## Description

Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork., * Administer Gong and NICE Nexidia platforms end-to-end

 * Manage user access, licenses, permissions, and roles
 * Oversee system integrations and troubleshoot API issues
 * Configure dashboards, call filters, trackers, and workflows
 * Collaborate with cross-functional teams to align platform functionality with business objectives
 * Create scalable processes for scorecards, coaching workflows, and rep performance analytics
 * Utilize platform insights to support onboarding, training, and compliance
 * Maintain documentation and enforce governance best practices
 * Assist in tool evaluations, upgrades, migrations, and UAT activities
 * Define KPIs to measure platform impact and usage


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