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# IT Technician

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Tysons, VA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Desktop Computing, Microsoft Office, TCP/IP, Diagnostic Tools, Computer Equipment, Information Technology, Laptops
- **Published:** July 28, 2026
- **Apply:** https://www.dice.com/job-detail/8b47b697-b151-4764-9e05-6e307e33a16b

## About the Role

* Equivalent combination of education and experience is considered.
 * Associate's Degree in Information Technology or a related field is preferred.
 * Minimum of two (2) years' of experience in IT Customer Service is required.
 * Minimum of three (3) years' of experience in IT Customer Service is preferred.
 * Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.
 * Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
 * Basic knowledge of TCP/IP and LAN switches.

## Description

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
 * Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
 * Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
 * Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
 * Be familiar with and follow team policies, processes and procedures.
 * Provide technical support and assist IT customers in the use of hardware and software.
 * Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
 * Image and configure workstations in accordance with company standard operating procedures.
 * Provide technical support to board members and corporate officials for company provided hardware devices and software as needed.
 * Provide infrequent hands on support to other departments during implementations and problem resolution.


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